Item not received, no refund

[thecrazyfamily007]

Bought an item. didn't receive it, asked the seller repeatedly for tracking, she opened a case and eBay closed it as apparently I have received it as they can see from my conversation, the one where I said "I haven't got it, I can't ask the Royal Mail without tracking" she didn't provide any tracking. I can't even appeal, I opened a case on PayPal now. It is not a massively expensive item but seriously, the way the seller handled this was totally out of order. I kept saying that I have not got it, I would like it as long as the weather is still hot, it is now over a week overdue!

[arkwebus · Accepted solution]

You have gone about this completely the wrong way I'm afraid.  You do not ask the seller "for tracking".  The seller cannot "open a case" and therefore eBay cannot "close it"

You have to open a "not received" case in the resolution centre [link below] and if the seller does not refund you escalate after 8 full days.  

That's it really.  You do not contact the seller.  The seller will be given the oportunity to show delivery by tracking or the 16 digit number.  If he can do so he wins the case but otherwise you will get your refund

If you have opened a case with Paypal then escalate it after just 2 days. 

@thecrazyfamily007 

[thecrazyfamily007 · Accepted solution]

Actually I have opened a case, after I got a snotty reply that she sent it and if I have an issue I should contact the Royal Mail, then she kept on saying she sent it and posted a tracking that didn't work and was the item number, then I get this message "The seller asked us to review this case and make a final decision" and a few minutes later that they see from the conversation that I got the item.
Apparently the seller can contact them

[fargvs · Accepted solution]

Continue with the PayPal case if it is still open ? ... they are known to check any tracking details very thoroughly before making a decision ... however, if tracking proves delivery to your address given in PayPal, you cannot win the case.

[thecrazyfamily007 · Accepted solution]

No, there is no tracking, it only goes back to the order details, I kept asking her again and again to please give me tracking, she claims there is none. I managed to contact them through chat and eBay said they will refund me, apparently somebody checked. I have no idea how they came to the idea that I confirmed receipt

[thecrazyfamily007 · Accepted solution]

@arkwebus in the past it had happened a few times that somebody totally forgot to bring it to the post office, so when I politely contacted them with "Could you please check where it is as it hasn't arrived yet", often there was the reply "Sorry, meant to post it but totally forgot to", I thought it would be a bit more polite than opening a case, I was just totally floored by the reply that there is none and if I don't get something, I should deal with the RM. In the future I won't bother with contacting a seller.