Item not received case

[kim-ber9]

Hi 

I ordered a couple of items from a seller in Hong Kong back in mid December as I had ordered from them once before with no issue. I have not received my order and it’s been a little over 2 weeks since the expected arrival date (also no update to the tracking since January 4th which just says that it’s left Hong Kong). I opened a not received item case for both items yesterday where I asked for more information  and the seller has got back to me today with the following:

'Hello, Thanks for your time. In these days, we checked the packet at Hong Kong Post and the postman said that the packet was posted by airmail. For the days before the packet left Hong Kong on Jan.4, there was limited flight to England and because the regular airmail had just resumed to the UK that time. So, it took long time for the packet arriving the UK. The postman said that the packet will arrive the UK in 1 or 2 weeks. We will keep track of it and update you with the latest delivery status. Please let us know if you have further inquiry. Thanks again for your patience and understanding.'

I don’t know what is the best thing to do now. Should I give it some more time for my order to arrive? Or insist on getting a refund? My item not received cases are still open.

[redwick1]

Get your refund and if the items do arrive after that you can always repay the seller

Escalate the dispute after a full 3 days and ebay will step in and force the refund

Dont take any notice of what the seller says

MAny will tell you all kinds of stories and run you out of time and the dispute will close