I bought a nokia 8 android phone 6 months ago and the volume as packed in but can not contact seller

[rudgpau]

Ibought a nokia 8 android phone 6 months ago worked well until yesterday evening when the sound went on it rendering the phone useless but can not contact the seller so could you please help

[roger_roger_over_and_nowt]

Nothing you can do via ebay or paypal as you out of time with both and neither will get involved with any warranty or guarantee claims.

It is between you and the seller.

[rudgpau]

I would message the seller but got no details to do so that is why I contacted you

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[m25jet]

Unfortunately as you have now found out the hard way, eBay is not the best place to buy mobile phones.  Aside from the risk of being sold a phone that has been stolen there is also the risk that you could end up being sold a duff phone, which lasts less than a year before playing up and becoming troublesome to use, or worse still, totally non-functional.  Therefore, although it may not exactly seem like the best option at the current time, your best bet would be to wait until things start to return to some degree of normality and when that time comes go and buy a brand new phone from an established high street retailer of mobile phones with a reputation to uphold.  If you were to do that then not only would you get a brand new phone with a guarantee which you could use to get a replacement phone if something went wrong with it before the guarantee expired, but you could also purchase the phone without putting yourself at any risk whatsoever of ending up with a phone that has actually been stolen and sold on.

[rusticrye]

Ebay's Money Back Guarantee, along with PayPal's Buyer Protection, can legally only cover items which you can see are damaged, faulty, or not as described on receipt.  Ebay and PayPal (or any payment processor) cannot possibly assist with items which you report as problematic further down the line, as they can have no idea who is at fault - you for misusing the item, or the seller for supplying substandard goods.  Only a judge can make such a decision.

But Ebay's MBG and PayPal's Buyer Protection are generous extras to your consumer rights - they don't replace them.  If the seller is a UK business seller, go to the CAB's website to learn what to do ('before action' letter by Signed For post, followed by Small Claims court if necessary) just as you would when dealing with an unhelpful retailer in your local mall.

If the seller is not in the UK, or is a private seller selling off his old no-longer-wanted possessions, there is nothing you can do, I'm afraid.

@rudgpau 

[rudgpau]

I,am quite annoyed that I can’t contact the seller bought the item in good faith and thought that I wouldn’t have to worry about buying another phone six months after paying £100 seems like I was wrong

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