I am tired of sellers listing Royal Mail then sending Hermes - it's downright dishonest

[silveroboe]

I am thoroughly fed up with sellers listing items as Royal Mail then sending via Hermes without telling the buyer.

Hermes are an absolute nightmare here and I always avoid them - then I find from tracking information an item I thought was being sent Royal Mail is in fact Hermes. It's happened to me twice in the past couple of weeks.

This is not good enough. If a seller wants to change the courier, he should at least have the decency to let a buyer know.

I think it is downright dishonest and changes the terms of the transaction; it's time ebay clamped down on this.

I am coming to the conclusion sellers know that many buyers dislike Hermes - so they list as Royal Mail to get the purchase, then without notifying the purchaser, send Hermes.

So what can buyers do? Nothing as far as I can see except make their feelings plain in feedback - does it warrant a negative? I'm torn on that one. Because of the anxiety any Hermes delivery causes, I feel I want to leave negative, but somehow it doesn't seem quite right.

Any ideas anyone??

[tara*teller]

I agree with you, Hermes is a nightmare round here too and I usually do everything I can to avoid buying from sellers who use them but if they move the goalposts it's impossible to avoid but these are not usual times.

In fairness it may just be a case that they thought they would post it and then find the PO closed or open with very much reduced hours so decide a drop off or collection to Hermes would be easier for them and quicker for you to receive your parcel - not all areas expereience problems with Hermes, in fact in some areas it's a real help.

Defnitely not negative worthy, I think it's just another sign of the current times.

[rusticrye]

Under normal circumstances, I would agree with you - sellers should ship via the delivery service listed, ie. as contracted. However, many sellers are unable to get to the Post Office, or their Post Office is having to operate at greatly reduced hours and with less staff (and may be closed altogether). So it's quite possible that many are having to switch to Hermes, who also offer a very useful collection service if necessary. So something to bear in mind before you rush to leave negative or neutral feedback. These are difficult times for everyone.

I'm sorry to hear that you have problems with Hermes, but you're in a very small minority, so sellers affected as above are unlikely to even think to contact all their buyers, let alone have the time. In all the many years I've been using Hermes, as a buyer and as a seller (I'm a business seller on another account), I've never had a single problem with them. So I suggest you lodge a written complaint to Hermes Head Office so that they can investigate your local courier/s. The last thing a company needs, at any time, is rogue couriers, so they take complaints very seriously indeed.

@silveroboe 

[tsmgmd]

I could not give a monkeys on what carrier a seller uses. 

All I want is the item to at my house on or before the estimated time or at the moment I would allow a couple of extra days. 

[silveroboe]

Well bully for you! I prefer to know my item will arrive safely, not be left on someone else's doorstep!