How do I add tracking number for returned when item not sent using ebay postage label?

[mod81]

I purchased an item but decided to send it back under the 14 day money back offer as I just didn't like it.

The returns postage costs for the ebay return labels are more as expensive as using Royal Mail signed for large letter so i have sent it back using my own postage

But If i view the returns details I don't get any option where I can upload my own Royal Mail tracking number to the return. I only get the option of buying a Royal Mail label for £3.25 or Collectplus for £4.60 so as far as ebay are concerned I haven't sent back the item yet because I haven't purchased their own returns label (which I am sure they probably making some profit on everyone that purchased)

Can anyone tell me how to mark this return as sent and upload the tracking without using the ebay returns label?

[ukclearancecentre · Accepted solution]

I have dealt with this problem before, and after I spoke to ebay customer services they said you can either message the seller with the tracking information through ebay messages. And if you then don't receive the refund contact ebay support and they would escalate it to a claim as long as the tracking shows it was delivered. Or you can speak to ebay support on the live chat and give them the tracking number and they will manually add it onto the return for you.
It does seem like a long winded solution ebay have for such as simple thing rather than having an option to choose that you have sent it back using your own postage and to provide the tracking information though.

[rusticrye]

There is no option to do that. When you open an Ebay returns request, Ebay expects you buy the label through the request.

The opened request is of no use to you now (Ebay can't help you unless you use the tools they provide), so you will have to rely on the seller refunding voluntarily.  They should do so through the return request, so that they can get the selling fee credited back to their Ebay account, so leave it open.

In the unlikely event that the seller doesn't refund when tracking proves delivery, go to the CAB's website to learn what to do.

@mod81 

[john1297576]

Sorry but as far as I know the idea is that you use the Ebay label which is loaded on ebay when scanned at the Post Office. Seller might refund on receipt, but as you have gone outside the system, did you open a Return Case, then without proof of delivery for ebay to see then you have no means of enforcing a refund. Saving pennies could end up losing you £s.

[mod81]

Yes I opened a return, but not done one for a while for something that I just didn't like. Last time I did one I am sure it used to give you the option to either buy an ebay label or provide your own returns postage details on the return. But now I can't find anyway of marking as dispatched with my own postage

I have the tracking so perhaps I will call ebay support and ask them how to add it to the return if no one on here is able to suggest a way to do it. its ridiculous to try and force you to use the ebay returns labels, as not everyone has access to a printer to print them off. My printer is out of ink I am not going out to buy more ink just to print ebays postage labels when its cheaper and quicker to take the item to the post office and buy the postage over the counter.