Hi

[sasor65]

Hi I got cephone case i morning from eBay .. I talked to seller to show me more picture but it with messages bothers . It said to sent some picture to me but it didn't I told it refund me plz it told me talk to eBay .. what I have to do please.. ? Thank u

[*guinevere*]

Sorry I've just checked and you are in the US where the rules are different to the UK .

You are on the UK boards, please log out and log back in to ebay.com.

[*guinevere*]

I'm not sure if your issue is that you've received something that isn't as described, or whether you want to do a 'change of mind' return.

Please remember that not all sellers accept 'change of mind' returns, you will have to check the listing to see if they do or not. If they do. open the relevant case in the Resolution Centre.

https://resolutioncentre.ebay.co.uk/

[redwick1]

Your post is not clear. Are you saying the item is not as described

If the seller is saying to send photos you dont have to

have you received it

If so

Open a not as described dispute at the bottom of the page under Resolution Centre.

Escalate it after a full 3 days of opening the dispute.

The seller needs to send a pre paid label for the return.

If they dont then ebay should when you escalate the dispute.

Make sure it goes back tracked and that the tracking is in the dispute.

You have 30 days from the day of delivery to open a dispute in ebay

Read up on the Ebay money back guarantee

https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-poli...

You are also covered by the paypal money back guarantee if you paid that way.

If you fail on ebay then you open the dispute in paypal and escalate it as soon as you can but within 20 day