Hermes said delivery signed for - today! We were in, no one came

[duke1512]

Expecting delivery today between 10 and 12.

no delivery, yet item updated showing signed for by household at 11.44 on Hermes site.

we were in all day, doorbell checked it's working ok.

hermes tracking states signed for, but signatures collected due to virus.

anybody else had this problem?

[tobiasd4]

Drivers no longer get signatures, but should ring bell & step back for you to cooect parcel on doorstep.

Unfortunately no point opening item not received case, as ebay will back seller because tracking says delivered.

[duke1512]

If you check Hermes Facebook account, it appears I’m not alone

[tobiasd4]

I don't doubt that.
Have to say it's not just Hermes.
Contact seller & politely explain to them, Hermes will only talk to seller & see if they will check with driver.

[duke1512]

Thanks Tobias for taking time to reply, stay safe. I’ve sent message to seller.

[tobiasd4]

If no luck, contact CAB, they have advice about this.

[duke1512]

CAB? Citizens Advice Bureau. Item only £8.99 jigsaw, but annoying

[tobiasd4]

Yes, probably not worth it, but as you say "annoying"