Help with a fake handbag I've bought

[denn.she]

Hi ebayers.  I bought a Hermes Birkin bag for alot of money.  Had it checked & just been told its fake.  I've summitted a return request.  Bought via paypal will i get all my money back as i am worried as it was £4500.  should i leave a negative review now or wait till refund resolved as i don't want anyone else to fall for this buyer. thanks.

[tobiasd4]

If it was Bag you bought from Italy, you will have to pay to return via tracked postage at your cost.

Suggest you contact paypal to open case, they have a scheme to refund postage cost (don't know full details).

You have to careful, may end up costing you a lot of money, so better to try & speak to paypal.

[m25jet]

You don't say how long ago you purchased the item, but if it was within the last thirty days then open an Item Not As Described case in the eBay Resolution Centre.  If the matter cannot be resolved amicably then when eBay give you the chance to escalate the matter to them then make sure that you do so, in which case eBay will step in and, if necessary, force the refund from the buyer so that you get your money back again.

In the event that you've left it too late to open a case against the seller via eBay then open an Item Not As Described Case against the seller via PayPal.  PayPal allow buyers one hundred and eighty days to open a case against a seller, although if you do open a PayPal case then make sure that you escalate it to PayPal after two days, and before the twenty day cut-off point.  If you leave it any longer than that then the case will time out and you will not be able to open another one.  However, PayPal tend to be very good at checking cases closely, far more so than eBay, so even if eBay decide in the seller's favour for some reason you could still open a PayPal case and get your money back that way.

[denn.she]

thanks for the replies. I bought it on 10/7. I've rang ebay, they've put me at ease that I will get my refund. The bag fooled me after checking various websites but thankfully paid for authentication report at a £100.

[m25jet]

There is one other thing that you might care to remember, in case you didn't already know. Despite eBay's best attempts to hide cancelled or refunded transactions from view, you can still access these listings by clicking on the Purchase History option on the left side of the screen on your My eBay page. The transaction in question should be somewhere right at the bottom of the page - so long as you don't allow too much time to pass then you can still leave appropriate feedback for the seller in question so as to warn other potential buyers as to what he/she is up to, even if you get a total refund for the item you bought from him/her.

[denn.she]

thank you all for the replies. i have begun the return process. when i bought the item, i remember it said italy as location, but i now find out the address of the seller is ukraine. the quality of the counterfeit bag fooled me but thankfully i paid £100 to get it properly checked out. thinking it would of been an investment as well. its totally put me off buying fashion off ebay tbh.