If anyone can help I would be grateful, thanks. I started a returns request as a lamp arrived with damage and so was not as described. The seller agreed it was chipped but said they didn’t add the chip to the description as she didn’t want to confuse any buyer as it wasn’t that noticeable. Anyway I had an email saying my returns request has been approved and to hold tight for the postal label. It said the seller will provide me with a returns postal label. Shortly after I had a full refund of purchase price and it is now showing my returns request is complete. I messaged the seller today saying I still hadn’t received the postal label. They are saying they have asked eBay to send me one and it will arrive shortly. I’ve never had to return anything before so wondered if I have to just wait now for this label or should I pay to return the item. Will the returns label arrive in an email initially as Ive looked in my purchase history, the returns section and there is no option to print the label. If she doesn’t provide me with a postage label should I go to the resolution centre when Im able to. Thank you for any help.
