Experience with fraud

[lauchys]

Hi 

l would like to report a fraud. I have a purchased one item Bose sound bar on eBay the transaction number 01 Feb, 2021 ORDER NUMBER 25-06509-01297 and doesn't much with description. I did open request and contact with the seller and we have agreement that to avoid the hassle to return the item l did ask the seller for compensation of 30% refund. And after that l closed the case knowing that the seller will refund to me the 30%. Until know l haven't received any money and the seller stop responding for my messages. In this case l would like highly reported this case to avoid the same issue further buyers.

Kind regards,

Pawel

[tobiasd4]

Sorry, you've been conned.

Never close a case on a promise, seller could have made an offer of part refund through case, you accept, get refund & case closes.

Now case is closed can't be reopened.

You should have carried on with case & got full refund.

You can still open paypal case, but will have to pay return postage yourself.

[fargvs]

Case closed , so you cannot open another eBay case ... Promises are just 'promises' and cannot be enforced unless you take the correct action >

For future information ... always open a suitable eBay case within  30 days from delivery which the seller cannot ignore ... follow instructions carefully, escalate to eBay when allowed  (usually on 4th. day)  and continue to completion for a full refund >>

https://resolutioncentre.ebay.co.uk/

https://pages.ebay.co.uk/ebay-money-back-guarantee/index.html

Your only chance now is to open a 'Not as described' case with PayPal for a refund in full ... escalate within 2 to 20 days >

https://www.paypal.com/uk/webapps/mpp/refunded-returns

https://www.paypal.com/uk/smarthelp/article/what-if-i-didn't-receive-my-item-or-it's-not-as-advertis...

[andrewlaidlaw1979]

Simple rule to go by DON'T CLOSE CASES baised upon a promice of your'll get a refund if you close the case.

It's an outright lie & con to get in experianced buyers to close the case & the refund or part refund never shows.

So your only options now are to open up a case in paypal which you have to pay the appropriate postate to send the item back to get a refund & where possible do try to leave an approprialy worded feedback that would be very difficult to get removed.