Ebay confirmed refund but I still haven't received the money back yet

[at16888]

Hi All, I order some medical masks in early Feb 2020 from eBay and paid with my credit card. Unfortunately the seller is probably a scam because he never replied to my queries and I never received my order. I opened a complaint to eBay about not receiving the order in early March 2020. Then I opened a case for refund claim in mid-March and eBay ruled the case in my favour. They confirmed they would refund me for my case at 17th March 2020 but I still have not received any money back to my credit card since then. 

Does anyone else have the same experience? Is there any way I can contact eBay via phone or email to get this resolved? Does it always take that long to receive refund?

[john1297576]

It does sound as though you were told what you wanted to hear.

Unless a case was opened with ebay, it is most unlikely that they would refund, and as it goes back to March the refund would have shown up long ago. March is 11 weeks ago.

As suggested open a not received case with Paypal and escalate after 2 days, but must be before day 20.

[at16888]

Hi, thanks for your comment. I did open the case with eBay and it was eBay who sent me a confirmation email at 17th March saying that I would get my refund. I made my credit card payment directly with eBay, not via Paypal.

[tressygirl]

Paypal still process your card payment and they process the refund. If you paid with a credit card it can take up to 30 days to appear back in that card account, as refunds go back to original payment source.