Ebay confirmed refund but I still haven't received the money back yet

[at16888]

Hi All, I order some medical masks in early Feb 2020 from eBay and paid with my credit card. Unfortunately the seller is probably a scam because he never replied to my queries and I never received my order. I opened a complaint to eBay about not receiving the order in early March 2020. Then I opened a case for refund claim in mid-March and eBay ruled the case in my favour. They confirmed they would refund me for my case at 17th March 2020 but I still have not received any money back to my credit card since then. 

Does anyone else have the same experience? Is there any way I can contact eBay via phone or email to get this resolved? Does it always take that long to receive refund?

[arkwebus]

If you use a credit card it goes through and is handled by Paypal.  If you did pay a seller direct using a credit card you would not be covered by eBay's money back guarantee

@at16888 

@john1297576   [??  am I right ]

[at16888]

Thank you for your reply. How do you define "paying a seller directly using a credit card"? My whole transaction was completed via the eBay website using my VISA credit card.