Ebay confirmed refund but I still haven't received the money back yet

[at16888]

Hi All, I order some medical masks in early Feb 2020 from eBay and paid with my credit card. Unfortunately the seller is probably a scam because he never replied to my queries and I never received my order. I opened a complaint to eBay about not receiving the order in early March 2020. Then I opened a case for refund claim in mid-March and eBay ruled the case in my favour. They confirmed they would refund me for my case at 17th March 2020 but I still have not received any money back to my credit card since then. 

Does anyone else have the same experience? Is there any way I can contact eBay via phone or email to get this resolved? Does it always take that long to receive refund?

[arkwebus]

I am a little surprised that you were able to deal with this through eBay.  Normally if they take the seller down then you have to use Paypal.  EBay has not had any phone contact for months [Covid],  There is no way to phone them although you may get live chat or they "might" call you.   Search "help and contact" above for options.

Did you actually open a non-receipt case with eBay's resolution centre [link below].  Did you escalate it?

The repayment goes back through Paypal to the credit card and can take up to 30 days to reappear.  

If the process has not - despite eBay's assurance - not gone through you can start a non receipt case with Paypal

@at16888 

[at16888]

Hello, thanks for your comment. I haven't seen the "live chat" function anywhere in my eBay but I will give a search.

I made the payment directly with eBay, not via PayPal.