A buyer is asking me to change my review despite the fact the item sold not working

[donster.db]

A buyer is asking me to change a review on a product they sold despite the product not working on a device that it says its compatible with. They have offered me a refund but I don't feel its appropriate to false advertise something. I don't want a refund I just don't want somebody to have to make a future purchase for a product that won't work. I don't know how to report this seller. They keep e mailing me to change my review. 

[redwick1 · Accepted solution]

Depends on why it does not work and how the seller deals with the problem

For an item that does not work then you really should open a not as described dispute and get your money back

Why keep an item that is not as described 

You dont have to change the feedback but feedback should be the last thing you do 

Open a not as described dispute at the bottom of the page under Resolution Centre.

Escalate it after a full 3 days of opening the dispute.

The seller needs to send a pre paid label for the return.

If they dont then ebay should when you escalate the dispute.

Make sure it goes back tracked and that the tracking is in the dispute.

You have 30 days from the day of delivery to open a dispute in ebay

Read up on the Ebay money back guarantee

https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-poli...

You are also covered by the paypal money back guarantee if you paid that way.

If you fail on ebay then you open the dispute in paypal and escalate it as soon as you can but within 20 day