Flagging this again as I haven't so far managed to get anywhere with this issue which started the first week of July. The problem is with the Inventory feature which comes with Featured and Anchor shop levels.
Currently we have over 10,000 listings saved in the inventory on this account and the same on our other account @rainbowjam but are unable to list using these saved templates due to an ongoing tech issue caused by ebay attempting to update the listing tool.
Every item in the Inventory just throws up an error message when you submit the listing (see below):
While waiting for updates on this issue, I've done some more digging and the issue seems to be caused by the price section of the listing form which now looks like this when you pull up a listing from the Inventory:
When you create a new listing, that section looks like this (which is how it should be):
The issue seems to be the wrongful addition of this box:
The Inventory feature is only available to registered business sellers as it's only available with Featured or Anchor shops for which you need a business account. But this box seems to refer to the private seller only Buyer Protection which will never apply to Inventory listings. If you leave this misplaced box blank then you get the error message in my first image and can't complete the listing.
If you enter the Buy It Now price in this box as well as in the Item Price box then it immediately removes the price from the Item Price box and gives this error message instead:
If you then reenter the price in the Item Price box then it immediately rermoves it from the Buyer Will Pay box again so you're back to square one and unable to list the item:
kat@ebay marco@ebay dave@ebay please could one of you take a look at this and escalate it to the relevant department to be fixed as we've been unable to submit thousands of saved listings for the last month and haven't yet been able to get any acknowledgement of the issue from ebay. Thanks very much.
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