I need some advice concerning an INAD chargeback

[cosmeticsandmisc]

A customer messaged me stating the item I supplied him was not in the described new condition. I offered an exchange. He then requested that I send him a replacement first and then once he has it, he will return the other one. 

He then told me within minutes that he had tested it it was also faulty. At the end of the day, I don't know if it's my item. I know all of this is subjective, but the fact he was pushing me to send him the replacement first, forced me to refuse his request and ask him to open an ebay return. I have no problem refunding the return. I know all suspicion cannot be proven directly. 

However within minutes he's open a bank chargeback. I have never initiated a chargeback ever, but I checked halifax bank and even during the process it says things like "If you tried to contact them more than 15 days ago, we should be able to help". Even then, we have to call the bank and speak to a person. Wouldnt the person know the person hadn't even purchased the item a week ago and advise him to follow ebay's return process eg if ive already asked him to open a return claim, why would his bank open a chargeback? 

do chargebacks get applied instantly after a single call, right onto ebay?

the other problem now is, in challenging this claim, if it goes his way and I get a surcharge, how is that fair? i did the normal thing of asking him to return the item, only to end up with an additional surcharge due to no fault of my own.

other than my challenge/reply on ebay, is there anyway i can further dispute the claim later? if i receive back a totally different item for example? 

[cbennissupplies]

Hi

looks like you have a buyer who is adiment they are not going to be helpfull or abide by the way things are done, firstly you are totaly correct items are to be returned before a replacement sent you can not be penalised for doing it that way.

 chargebacks can opened different ways but that is a subject in its own, if the chargeback is " payment not recognised " you need two lines of proof, that they made the purchase and it was delivered.

the ebay sales record is proof of purchase and it has there address and tracking is proof of delivery, with these it can be defended and usually successfully.

if chargeback is over faulty goods then you can only state you are awaiting return of goods prior to refunding and ask proof of return from initiator that they have been returned this is dark water and be expensive to defend.

you have asked them to open a return and instructed a refund would be given upon receipt of goods. it is now up to them to do so, you have covered yourself. you can not be blamed for the lack of action by a buyer!

a chargeback being opened is an attempt to circumvent the process and "could" be seen as an attempt to defraud. you should inform ebay of there actions or lack thereof so they are aware .

if a diferent item is returned inform ebay, once proven they are likley to tell you to refund and they reimburse you, but this is an area that is lacking with ebay.

"chargeback " if you get back a different item challenge cargeback under different item returned, if no item returned and they win the chargeback then buyer has committed fraud and with the right proof you can take them to small claims court but this is something you need to be confident in doing 

[papso22]

You need to read Ebay's guidance on 'payment disputes'.  If he has opened a case for items not as described, you have virtually no defence and most payment institutions don't require the item to be returned. 

[felinesrfun1]

I have just won an item not as described charge back. Buyer initially open eBay case for a refund saying she didn't like the item. I don't refund seller remorse buyers and eBay does not expect seller to do so. She then went straight to her card provider to initiate a charge back.

Given had I agreed I wouldn't have got the item back and the same could happen with disputing the chargeback,  I disupted it because I had the evidence in eBay messages that this seller was on a scam with her changing her mind about what was wrong with the item.

Had she won of course she would have been happy to keep it even though she didn't like it!

I also reported her to Action Fraud and gave the reference number to eBay.

Had I lost, my next step was small claims because though the value was below £500 it was money I needed.

Fortunately with the evidence I provided the card provider saw through her scam.

My photos were good quality taken close up, paperwork was supplied backin up the description in the auction (always keep a copy which I didn't do previously) and also her flip flopping messages proving she was lying. I also provided a cope of the original refund request which didn't match the chargeback claim. It is always worth trying to dispute a chargeback rather than so many who say you can't win. Hopefully eBay will take action against her.

[felinesrfun1]

See my post above.