Seller Update: January 2025
We’re kicking off 2025 with some important enhancements and updates.
Weekly Chat with the eBay Community Team
Open every Wednesday from 2pm-3pm
Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February
As we wave goodbye to January, I wanted to update you on exciting changes coming in February.
Community Mentor Programme
Experienced eBay sellers and buyers, helping other users with all things eBay.
Forum Posts
Update regarding “Urgent - VAT action” email
On 17-19 February, some sellers received an email asking them to update their UK Value Added Tax (VAT) registration on eBay or potentially be restricted from selling. This email was sent in error. Rest assured, this does not affect your ability to se...
Are you having a problem with Item Specifics?
When I try to add Item Specifics, I see a pop up window with nothing in it. I use Safari browser but have started Duckduckgo and the issue is the same. The button says "save" but save what?
Service Metrics - Change?
Hope everyone is well. Just received the naughty boy email from eBay saying my INR cases are 'high' even though I've not had one for ages and ages. I decided to take a look at the service metrics to see why. Anyone who was around during the 'we will ...
Remove number from business details?
Hi Is there a way I can remove or hide my mobile number from my business details? Tried editing it on business details but I can't save it if I leave it blank?? Looking on some other people's business accounts and numbers are not showing Thanks
Ebay screwing up overseas postage locations
Since about Oct 18 Ebay seem to have been acting the opposite of what my postage location exclusions stateDont post to Israel - buyer bought & paid with Israel addressDo post to Brazil - unable to invoiceDo post to Bermuda - buyer unable to bidDo pos...
Sponsored ads in my listing
How dare eBay allow other sellers to place an advert in my listing, see image. What are they thinking allowing this?
I need some advice concerning an INAD chargeback
A customer messaged me stating the item I supplied him was not in the described new condition. I offered an exchange. He then requested that I send him a replacement first and then once he has it, he will return the other one. He then told me within ...
Аdding UK VAT (HMRC) number to eBay account
Hello everyone! Today I received a message from eBay, which says that HMRC asks eBay that I, as a seller, add a UK taxpayer code to my account. I found this strange because 1. the account is registered to a citizen of Ukraine. 2. all the goods that I...
Resolved! new to business side of ebay
Hi all lots of question's So i started back in 2023 around may time I'm a mature seller but not yet retired,am currently a private seller wishing to take to the next level so here go's as i believe it to be and please correct me if i have a shop subs...
Anyone elses sales stopped in september?
Seller here for over 21 years and yet getting no sales in September for the first time and september is usually a good month for us. Something very very odd here. Anyone experiencing the same? Other platforms booming.
Funds, delivery everything
I have a few issues Since ebay has started this new payment system in October ebay has gone up the wall. You carnt get your money like before in 2 days into your account. Now you don't know when you are getting it. Also certain items now are classsed...
ebay promoted campaign
i am looking into using ebays promoted discount campaign (due to a massive drop in sales for no apparent reason) but what i am confused about is the daily budget. it is suggesting £16 per day. is that a flat cost of £16 per day regardless of whether ...
Low offers and suspicious accounts
The past wk or so the amount of low, stupid offers is crazy!I try and not let it get to me but people wanting or expecting discounts of upto 40% on itemsMy usual response is if thats your budget, look for an item priced at that to begin with.... When...
False Advertising to Display 'it's Free to Sell' Blue Box when its not
Why are we as business sellers paying full fee's still seeing the Blue little box 'it's free to sell' on almost every page we are logged into when it is clearly not for business sellers. Its been almost 3 weeks now and we are still seeing it? Click o...
Sales............stop start, stop start................Down again May 2024
Has anyone noticed a sudden downfall in sales from May 2024 onwards. Sales dropped from being reasonable to flat ZERO however in the past few months noticed sales go up down start stop and then dies. Please can you share your experiences.
Postage
Hi can someone offer any guidance please. I am listed as a business on EBay, today I had 4 postage costs come straight out of my bank by eBay. The buyer had paid the postage, what I would like to know is if eBay are taking the postage twice once from...
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