Royal Mail have been annoying me recently with many slow deliveries and possibly the most simultaneous INR cases I've ever had open since I started on eBay. A couple of deliveries took two weeks and several months ago one took 30 days - that one was fully tracked so I could see it go around and around in the mail centres.
Unfortunately eBay doesn't let sellers offer a very wide selection of delivery options. My default is RM 2nd class ("free postage") but I also offer 1st class and Special Delivery for the occasional urgent order. I also offer collection in person. This meagre selection is all that eBay allows me to offer because, for some reason, eBay doesn't want buyers to have too many options?
I could, of course, swap one of my existing options out in order to offer an alternative courier service. My question is: when buyers have the choice, how often do they choose an alternative over Royal Mail?