Advertising Dashboard Bug?

Screenshot 2024-09-18 200711.pngScreenshot 2024-09-18 200721.pngScreenshot 2024-09-18 200739.png

 

I have zero promotions running on my account yet every time I look at my seller hub dashboard I am presented with some figures. 

 

Every time I refresh the page, they change to something else.

 

Is this a bug? Or should sellers be worried about the accuracy of their stats on their dashboard?

Message 1 of 13
See Most Recent
12 REPLIES 12

Re: Advertising Dashboard Bug?

It does show you for standard promotions as well as full promotions, offsite ads etc.

ie. the x% that you put on individual listings.

Message 2 of 13
See Most Recent

Re: Advertising Dashboard Bug?

Yes but I have absolutely no promotions running

Message 3 of 13
See Most Recent

Re: Advertising Dashboard Bug?

I noticed this panel today.  Like you, I don't have any promotions running, but my ROAS is up 13.54% - refresh the page it's 0% - refresh the page it's down 100%.

Bizarre.  Truely bizarre.

Message 4 of 13
See Most Recent

Re: Advertising Dashboard Bug?

Every time I load the page up it has different figures. 

 

Can anyone who promotes things go on their dashboard, look at the figures and refresh a few times to see if they change to random numbers like this?

 

Gives me concern for the accuracy of data being shown.

Message 5 of 13
See Most Recent

Re: Advertising Dashboard Bug?

Bizarre - always looking for logic, did you turn off any advertising campaigns and so the rolling 7 days is slowly decreasing hence 209, 34, 26 (decreasing clicks as period in advertising in last 7 days diminishes to zero)

Message 6 of 13
See Most Recent

Re: Advertising Dashboard Bug?

No I have had no advertising campaigns on for over 9 months. 

 

Screenshot 2024-09-19 195056.pngScreenshot 2024-09-19 195104.pngScreenshot 2024-09-19 195110.png

 

Just went on my dashboard, screenshotted these, this is refreshing 3 times in 5 seconds showing these figures.

Message 7 of 13
See Most Recent

Re: Advertising Dashboard Bug?

I can refresh my seller hub page & get different numbers like your examples above every time. I only use the minimum standard promoted 2% for my listings.

 

All campaigns
(Past 7 days)
Clicks
 
504
11.58%Negative
Ad sales
 
£224.92
182.78%Positive
ROAS
 
10.09
9.22%
 
All campaigns
(Past 7 days
Clicks
 
38
22.58%Positive
Ad sales
 
£0.00
100.00%Negative
ROAS
 
0.00
100.00%
Message 8 of 13
See Most Recent

Re: Advertising Dashboard Bug?

Why is the site self distructing.

Message 9 of 13
See Most Recent

Re: Advertising Dashboard Bug?

seriously jelous of the no advertising spend but I guess its very much product/ sales volume/ competition dependent.  Its most definitely a glitch.  I've got quite a few campaigns going here's mine:

 

Screenshot 2024-09-19 201058.png

Message 10 of 13
See Most Recent

Re: Advertising Dashboard Bug?

I have 0 promos running (not even standard) and still i see in the dashboard the box under promotions is applied. I click in the listing and 0 promo and 0 applied at checkout so yes i do think theres a bug in the system so i just ignore now

Message 11 of 13
See Most Recent

Re: Advertising Dashboard Bug?

So how do we trust the data and does this also mean the traffic data should also become suspect?

Message 12 of 13
See Most Recent

Re: Advertising Dashboard Bug?

Screenshot 2024-09-23 200649.png

 

It is working again now, that's more like it! 

Message 13 of 13
See Most Recent