14 May, 2015 | 10:06AM BST
Hello,
Starting in late May 2015, buyers in the following countries will be able to shop with confidence from UK sellers using the Global Shipping Programme:
- Austria
- Bulgaria
- Croatia
- Cyprus
- Czech Republic
- Greece
- Hungary
- Lithuania
- Malta
- Romania
- Slovakia
- Slovenia
Buyers in the following countries are already using the Global Shipping Programme to buy from UK sellers, and can continue to do so:
- Australia
- Belgium
- Canada
- Denmark
- Finland
- France
- Germany
- Ireland
- Israel
- Italy
- Japan
- Luxembourg
- Netherlands
- New Zealand
- Poland
- Portugal
- Russia
- Spain
- Sweden
- USA
The Global Shipping Programme is an easy way for you to reach millions more buyers with minimal changes to your current processes. It works by automatically showing international postage costs on your eligible listings to prospective buyers in the above countries at no additional cost to you.
Here’s how it works:
- International postage and any applicable customs charges are automatically shown on your listings and paid in advance by your buyer. You only pay for postage costs to the UK Shipping Centre, where your parcel will be processed for international delivery.
- When one of your items sells, you simply post it to the UK Shipping Centre using your usual postage service. The address is automatically provided as the ‘Post-to’ address on the order and includes a unique identifier code. You must include this code on your label so the UK Shipping Centre can identify your item.
- Once your item arrives at the UK Shipping Centre, the item is sent to your buyer via a fully tracked international postage service.
- You can opt out of the programme at a listing, country or account level at any time.
As a seller, you’re protected in several ways when you use the Global Shipping Programme:
- You can get automatic 5-star ratings for dispatch time and postage & packaging charges when you provide free domestic postage and your handling time meets certain conditions.
- You’re protected from negative or neutral Feedback and ratings lower than 5 stars due to loss or damage to your item in international transit or delayed delivery.
- You’re not responsible for loss or damage by third-party carriers once your item is in international transit.
Read more about the Global Shipping Programme and read answers to frequently asked questions.
Regards
The eBay Team
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