15 August, 2013 | 02:09PM BST
Hello,
As communicated to our users, we’ve made some changes to the eBay.co.uk User Agreement ( UK User Agreement) ,
eBay Buyer Protection Policy
and International Selling agreement. These are effective immediately
for new members, and on 23 September 2013 for current members.
Here is a summary of the main changes:
· We've updated the wording and format of our User Agreement and eBay Buyer Protection policy and International Selling Agreements to make them more
transparent and easier to understand.
· We've added a new section to cover changes associated with the introduction of the eBay managed returns process to the User Agreement and also to the
eBay Buyer Protection policy.
· We've made further changes regarding eBay Buyer Protection as summarised below (please see the
eBay Buyer Protection Policy
for the full details):
o We’re increasing the threshold where sellers are currently required to provide a signature confirmation proving delivery from £150 to £750
o As a seller – where you choose not to engage with the eBay Buyer Protection process on an item not as described case we may seek to carry out a
reimbursement from you without requiring a return by the buyer.
o In limited situations we reserve the right to extend the period that buyers are eligible and sellers are responsible for resolving cases eg. national
emergency, national holidays and labour strikes. When applicable this will be communicated via the announcements section of our site
As with earlier updates, other changes have been made to keep the User Agreement up to date with the products and services we provide.
You don’t need to take any further action to accept the new eBay User Agreement. If you choose not to accept the new terms, visit this help page for further information.
Thank you for being a part of the eBay community.
Regards,
The eBay Team
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