Buyer changed there mind on a purchase!

[d111luc]

Hi can anyone help me ?

I have sold an item and the buyer has changed there mind. If o orangise a refund will I loose the 12.5 percent fee 

[*guinevere*]

Cancel the sale from your orders page using the reason: Buyer asked to cancel. If they've paid they will be refunded and you will get back the selling fees.