I need to unlink old lost nectar card and replace with new one. Nectar says l should contact you.

[fargvs]

Recently updated eBay/Nectar information links are here ... using a desktop PC or Laptop is advised ... scroll down through the Nectar link to find a link button at bottom left of page ... should help ? > 

https://www.ebay.co.uk/nectar

Nectar on eBay

[gleneyre1]

see attached pic. This is all I see.  I don't get any other options to make changes

[douglaspuglas]

Try posting on the thread below and kat@ebay  may be able to help you.

https://community.ebay.co.uk/t5/Technical-Issues/How-to-unlink-my-old-lost-Nectar-card-and-link-my-n... 

[kat@ebay]

@douglaspuglas  thanks for the tag

Hi @gleneyre1 ,

As your error message shows the temporarily disabled account message I'll need to follow up offline with our team who review Nectar accounts. I'll post back here once I have an update on it.

Thank you,

Kat

[kat@ebay · Accepted solution]

Hi @gleneyre1 ,

A manual change has been made on the account. Can you access the Nectar page on your eBay  and relink your account.

Thank you,

Kat

[gleneyre1]

Hello and thank you

Yes, following your intervention I can now access my account and link my new nectar card. 

Many thanks for your help in this matter.

[philip134]

Ebay Account Philip134

This is relacement card

Nectar has told me to unlink and link again

However Ebay shows that my Nectar account is temporaaliy disabled and does not show the unlink button

Can log into my Nectar account and no links are shown

Please can you fix this so that I can link again

Philip

[kat@ebay]

Hi @philip134 ,

I'll follow up with the offline team to review and post back once I have an update. Its best not to post your full card number as these are public boards. Moderation will have this removed so just to note for future posts. 

Thank you,

Kat

[kat@ebay]

Hi @philip134,

A manual change has been made on the account. Can you access the Nectar page on your eBay  and relink your account.

Thank you,

Kat

[luke106quiky]

Hello,

it looks like I'm having the same issue, I had to order a new nectar card however I have no option to unlink the d one 😞 

would you be able to have a look please? 

[kat@ebay]

Hi @luke106quiky ,

I'll follow up with the offline team to review and post back once I have an update.

Thank you,

Kat

[luke106quiky]

Hello,

is working now

thank you 🙂

[seanossi]

Hi,

I've got the same issue. Nectar have issued me with a new card number but I have no option to unlink the old one. Can you look into it please?

[kat@ebay]

Hi @seanossi, 

I'll follow up with the offline team to review and post back once I have an update.

Thank you,

Kat

[kat@ebay]

Hi @seanossi,

A manual change has been made on the account. Can you access the Nectar page on your eBay and relink your account.

Thank you,

Kat

[seanossi]

Thank you, all sorted now

[dick-jotec]

Hi, I am having the same problem and can't find a solution. What do I do?

[egg20001uk]

Hi Kat,

I'm experiencing the same issue, can you fix it for me please?.

Many thanks

[dave@ebay]

Hi @dick-jotec 

Kat is out of the office so didn't see this, are you still having the issue? 

I can escalate it to be fixed.

Thanks,
Dave