item in warranty but seller doesn't respond

[veravera6565]

hi, 

i bought a baby monitor in July 16. this item has 12 month of warranty. 

it stopped working so i have contacte seller 3 days ago, however they didnt answer so far. 

how do i get eiter exchange or refund? what can i do if the seller does not reply?

thank you 

[corred]

@veravera6565

There is nothing you can do through eBay or Paypal

Neither offer or get involved in warranty disputes

This is now between you & the seller......you will not get assistance from eBay

If the seller was a UK registered business you could seek assistance from Trading Standards

eBay Money Back Guarantee policy is very clear on this