Unauthorised payment

I tried a low offer on a phone someone was selling today. Ebay never came back to me to say that it had been accepted, but instead BOUGHT the phone, using my bank details, without my permission. I am fuming. Has this happened to anybody else? & what can I do about it?

Pennyrosebud

Message 1 of 5
See Most Recent
4 REPLIES 4

Unauthorised payment

tobiasd4
Experienced Mentor

Often now when you make an offer you upload payment info,

If seller accepts offer, payment made.

This stops non payers. 

Sounds like you got a bargain. 

Buyers can't opt out of this system, only sellers 

Message 2 of 5
See Most Recent

Unauthorised payment

If you make an offer, as part of the process, unless seller has opted out of requiring immediate payment, then you have to authorise payment , if you do not then you cannot make the offer.

 

Surely if you make an offer you expect to pay!

Message 3 of 5
See Most Recent

Unauthorised payment

papso22
Experienced Mentor

What exactly are you fuming about?

Message 4 of 5
See Most Recent

Unauthorised payment

red_magpie
Experienced Mentor

If you are asked to include your payment information when making an offer, payment will be taken as soon as the offer is accepted. It's explained here:

 

https://www.ebay.co.uk/help/buying/buy-now/making-best-offer?id=4019&st=3&pos=1&query=Making%20a%20B...

Message 5 of 5
See Most Recent