Seller sold Illegal codes then vanished from ebay

I've tried contacting the seller with no reply, and I cannot go to resolution center because it's been more than a month - I can't email ebay, everytime I try chat it tells me its out of working hours (even tho I've tried at various times) 

 

The seller has quite a few bad feedback comments now for the exact same reason, apparently bought codes with stolen credit cards and sold them on ebay - all I'm after is a refund as my online gaming account was closed down due to a bad code that i bought here ... anyone have an idea?

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