Return process

[leonie_noni]

Hi, a buyer has asked for a refund, I accepted and chose the option of prepaid label sent to them. The buyer now says they have no access to a printer so will not print the label. What can we do now? I can't find an option to void the label or cancel it to change so she can do her own label. 

[redwick1]

As long as you sent the label then you should not have to do any more

The buyer should ask a friend relative neighbour or go to their local library to print out the label

If they do not send the item back within the time lines then they will lose the dispute

Dont cancel the label