19-05-2017 6:38 PM
Sorry, this is just a member to member forum as it says at the top of the page. There are no ebay staff here. You will need to contact customer services.
However, I don't think this will be the sellers fault. Sellers can't "take payments". they only get what you pay them by clicking the "pay now" button and confirming your payment. Maybe it's a glitch on the site.