Need refund from item that now says it's been removed

I bought an item and never received it my money has been taken and I contacted the seller and opened a request and they said to wait 14days before I could get a refund which I did. Today after the 14th day I go check back as my item still hasn't come and now it says that it's been removed and my eBay is saying I can't do anything to do with this purchase as I'm 'not buying or selling this item' even tho i have bought it. I just want my money back I have waited so long already!

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