Member To Member Support

Stolen delivered parcel

My parcel was delivered by Evri, tracking showed the item was delivered. It was left in a busy street on a doorstep in full view whilst I was at work. I tried SEVERAL times to contact Evri, their response was that the seller claims. The seller wouldn...

Refund - Ebay has not refunded my money its been over 10 days

Hi - I contacted ebay about a Amp I brought for £295, when I received the Amp it was faulty, I could not get it to work via my computer system, normally its just plug it into a HDMI socket and away you go. This was not the case with this AMP. I was n...

I bought an item at sellers price. After I check out and purchased the item, I was informed by email

I bought an item at sellers price. After I check out and purchased the item, I was informed by email (despite saying FREE DELIVERY) I have to pay an extra £40.00 delivery charge in my item It did not state this at time of purchase. I wonder if scam ?...

Requet my £50 coupons

Hello, i still have not received the £50 voucher by your email aftwe i completed my 1st sale.

POOR SERVICE!!!

What has happened to the once good service provided by ebay??Sellers are very slow is posting the item!! The tracking facility is not updated and gives no information what so ever!!Delivery is slow, i understand this if posting from China but 2 weeks...

simple delivery

i didnt really understand the simple deliveryso i bought postage on line for collection as im disabledand now ive realised im paying the postage cost can iget this back

Price

Hello, I'd like to understand why the price shown in the listing is never the same as the one I set when I created the listing.

ordered an item in Euros

I ordered a toilet seat in Euros wasn't a UK seller have received the item but this is not coming in my purchases for me to return Please help Thanks Shazia

Resolved! Start selling and get £50 voucher question

Hello, I’ve just sold an item and it’s delivered, just waiting for funds to come into my account in a couple days. I saw this voucher about getting £50 off a £125 order, it says available but I can’t seem to activate it. How does this work? The last ...

buyer protection fee

is this buyer potection fee even legal ???consumer rights are there for everyone to shop with confidence. theres even distance selling rules in place.getting money back is a right you already haveWHY ARE WE PAYING FOR IT

Can't send invoice

Tried to send an invoice today and I get a red box with the message "Something went wrong. Please try again later" - not very helpful. Is anyone else having this problem?

Resolved! Simple Delivery not working

Simple Delivery allows you to opt for home collection by Royal Mail. I've now tried this twice with the same item but Royal Mail have failed to appear both times. I've spoken with my postie on both occasions and he's said he hasn't been alerted. I've...

Return request

I sold something, and the buyer making false accusations saying the item is poorly made and fake. I showed her the screencap of the retailer I bought from. It's a well-known one, and it's impossible to be fake. She kept saying prob I bought a fake it...

eBay screen blocking me from bidding asks for a security check on phone but nothing happening to cle

eBay has locked me out of normal bidding forum a second screen keeps asking fortext call or phone call not had any joy trying to get back to normal bidding screen

Why can Buyers post libellous comments and Ebay will not retract them

Sold a Hornby loco recently, checking my feedback today the buyer who joined ebay 3 weeks ago had left negative feedback, and claiming poor packaging caused it to be delivered broken In 25 years I have never had a negative feedback, been 100 percent ...

Paying fees

I keep getting e mails telling me I owe £14.99 for a vehicle I listed that didn’t sell. Each time I try to go to pay it won’t accept my payment method or card. Now I’m being threatened for not paying. I keep searching how to contact e bay but to no a...

My grandson’s Lego set at Christmas was virtually empty

I haven’t posted before. I’ve only just found out that my 10 year old grandson didn’t want me to know that his supposedly genuine Lego set (£65 approx) was full of rubbish and not what I had paid for in any way, shape or form. I had ordered it early ...

POSTING THE OLD SKOOL WAY

How do I get a tracking number (Off the receipt from the post office) into dispatch information on eBay and mark an item as dispatched when I send an item the old skool way of physically going to the post office and paying for postage there and sendi...

Auction ending notification

My auction ending notification has gone to 5 minutes whwn im buying and is no longer 14 minutes. Checked all notification settings and no option to change it

So i used a set of self opening spri gs on my ford focus gas struts and it has streched the hinges

How do I claim for damages to the seller in poland

Auto accept at a price I didn't input!

Has anyone else had this problem? An offer has been accepted on my behalf at a price that I certainly did not input. I look to discount to a maximum of 15% and the offer was auto accepted at a discount of nearly 50%! I spoke to eBay who would not acc...

Forced to use PayPal to buy postage labels? BLEEP!

Hi, I'm not so happy with being forced to use PayPal (dreadful company) and I refuse to use PP for anything to do with eBay. Seems I can not use my account funds or payment card to purchase postal labels.

New Item not working properly

I recently bought a new reptile thermostat & now after a week it’s stopped working , I contacted the seller who isn’t helpful at all, what do I do now with a useless item

Unable to buy items on eBay. Will not accept my land line nbr.

When entering my details eBay will not accept my land line nbr. It locks up’7

Paying my fees - i cannot figure it out!

I am going around in circles updating my card, then when I select 'pay now' it goes back to an updating card page. I gave up weeks ago as it wasted my time, and ebay have since been in touch advising that they may take action due to my outstanding fe...

SELLER BREAKING MY DESIGN LICENCE

Hi i have tried reporting various sellers on ebay all selling prints of my designs without my concent on my design pages ie cults i have set licence to personal use only which means they cant be printed for profit im at my wits end trying to report t...

EBay problems today?

Why am I getting the whirling circle of doom when I’m trying to sell an item? I can fill in the title and photos of what I want to sell, press next, and the circle of doom appears and won’t let me go any further. Is eBay having problems?

Simple Delivery is not suitable

How is Simple Delivery simple, yes it gives a prepaid label that is it.This seems to be a think that makes more problems than enough and actually makes Ebay more money.firstly yes a purchaser can order which postage they require but if choice is Roya...

Hi my item was not received but its saying it was delivered

My item was not delivered today but it said it was delivered so where is it

I want to purchase something but it says can’t be delivered to my address

I want to buy something but states won’t believe to my address even though listed for international delivery. How do I over come this?

Resolved! How do I get in touch with someone about my payment?

I sold an item for £560+buyer protection. I paid the postage of £4.26, which should have left me with £555.74, I was only paid £549.86. Anybody have an idea where the £5.88 went or how I can contact eBay to find out? There was no listing fees. TIA

Buyer sent picture of a postage label for my package on entirely the wrong item

I recently sold a Warhammer Tyranid model and used eBay's simple delivery. It was shipped in a well packaged box. I dropped it at an Evri drop poiint on Monday 7th July and it has been shown as delivered. However the photo on Evrii tracking shows 3 p...

EBay double charge for missing posted item

Hello,I sent a parcel via eBay Royal Mail labels. The parcel went missing. I have refunded the buyer. I have since received an email from eBay saying that my account is overdue with the exact amount that I have already refunded the buyer through eBay...

Notified by e bay of policy violation

A new boxed item I listed has been rejected as a policy breach as it is classed as medical and requires a prescription. It is not a prescription item.Why then are there numerous identical items listed by private sellers.

Item not received

Hello I ordered an item using Guest check out. The item never arrived. When I try to contact seller it directs me to login- but when I log in the item is not in my ordered items list as on guest check out. Have tried contacting seller and they are no...

Buyer not collected item. what happens to my goods now in a post office Ervi delivered

So if the buyer refuses to engage with me (10 messages) and does not collect, what happens to by supposedly E-Bay backed refund for item sent. The items are expensive, and now stuck in a Post Office?

I have had an email purporting to be from DHL they want a copy of my passport to confirm identity.

I ordered an item from America through Ebay. I have just had an email purporting to be from DHL stating that they want proof of identity in the form of a copy of my passport or driving licence. If I don't send them.this within 7 days they may send th...

Return

Dear eBay Support, I received the item from seller on 3 July, and I opened a return request on 9 July because the item doesn’t fit my car. The seller declined the return request without any proper reason, and the case was closed the same day. I was n...

Ive just sold my car on ebay now the buyer wants to return it for a full refund

Ive just sold my car on ebay its paid for and collected now the buyer wants to return it saying it has faults how do I stand

Report a seller

I am trying to contact ebay customer services but it sends round in circles. I am trying to report a seller. They have sent acode to take the item to the post office. The item is a large sofa. I contacted the courier and they told me they can only ar...

Postage Cost

If you sell an item that has been listed for a fair amount of time and during that time there has been a significant postage increase. What happens with the simple delivery cost. Does this stay at the old postage price for the buyer. Does the seller ...

Postage with evri

Does anybody know how to set postage to use Evri only, it is the only one set in my postage preferences and when listing only tick Evri for postage, but whenever I sell anything, the only postal option is Royal Mail label ??

Resolved! Card for refund

Dear eBay support, I expect a refund to my account in the next few days. Due to damage to the card, I received a new one from my bank. I added the new card to my payment details and deleted the old one. I'm wondering if this will be a problem for the...

Simple Delivery

Completely killed the market on low value items requiring a large letter eg Football Programmes. EBay’s latest unthought through devastating decision.

Ebay, the Indian giver

So, Ebay start the year scrapping selling fees, great. Then they realise they're losing money so implement the Buyer Protection BS which adds a little extra charge to every item which Ebay pockets and the seller has a slightly dearer item which deter...

Scamed ebay will not help

Hi sold laptop 12.05 buyer received 16.05 according to tracking (royal mail) And claim he didnt receive opened dispute( not through ebay but hes bank insitution) after few days he changed claim for not as described!!!!! (Not receiving item apparenty!...

My item exceeds ebay’s estimate

What should I do if my item exceed the estimated size? Thank you.

No buyers description

I buy stamps on ebay and today I have looked at a couple of items with a view to buying but when I scroll down there is no sellers description just a load of sponsored suggestions that I am not interested in. I know that the sellers have written a de...

New to eBay seller account

Hi Community,I'm new to eBay seller account, there 2 major issues I'm facing.1. Where I can update the free shipping/delivery, and delivery duration (like 3-5 days delivery time)?2. I have listed an item price around £7.99, and I'm verifying it from ...

genuine products sold by China and In UK Website

Are the food sales regulated in UK? I prefer the website regulated by USA and not UK.The company imported the black grass jelly did not realise the products might not be genuine. I have seen Lan Zhou made noodles. But this is wrong spelling for the a...

Change of address complications.

I have just informed Ebay of my new address. they have put a block on my account until i provide a photo ID. I am 74 years old and do not have a passport or driving license or any photo proof. What can i do. I have been with Ebay 14 years , can anyon...

Rufund

I brought an item off the site some time ago and had it delivered to my sisters for my nephew. It was a ride on jeep ! The item arrived but was faulty. The seller sent out a replacement but again had the same fault. This has been ongoing for a few mo...

Simple delivery not available?

At the start of the week I tried to list some ladies bags but simple delivery was not available, so had a phone chat with an agent who had no idea why this was happening, he passed it to technical and said he would call me at 1400 yesterday, he didn'...

Postage

I have received a message from , I believe customer services This is the message sent You are posting this order via Simple Delivery. This buyer has been advised to contact our Customer Service team to help resolve postage related issues. A prepaid, ...

ITEM SOLD WAS IT WORTH DOING

I sold my first item I earned 7.90 and the payout was 3 60. So ebay took more than 50^% can someone please let me know is it worth doing. AS a private seller

Possibly scam

I think this is a scam! They offer two sets, one expensive and one cheap with discounted parts! When you order the expensive one which costs twice as much as the other, they send you the cheap one! If the number goes well, they immediately earn about...

New Royal Mail 2nd Planned delivery changes

Does anyone know what eBay plans are, ref lead times etc when Royal mail change thier 2nd class delivery to every other day and scrap Saturdays altogether?

items arrived to Buyer clearly

882196540101 Fedex Please checked opened case close because this items arrived clearly to buyer address and buyer also got buyer ordered items Order #:26-12935-93529Item no.:114123212195Case opened:06/18/25

non delivery

i ordered a ps5 console ten days and ebay have taken the payment it has not arrived when I try to find the purchase to contact the seller it doesn’t show on my purchasrsits impossible to talk to ebay any ideas ?baz

Conterfeit items

I am new to ebay and just placed an advert for some VW Whhel Centre Caps . shown as unbranded as the I assume that , at the cost I paid , they would not be genuine VW. Ebay have suspended this advert as infringing the counterfeit policy and yet there...

Seller return address is jibberish

Hey there it feels like a scam i had gloves supplied obvious theyre not real brand and really bad fitting unless you have witches fingers. Put in dispute seller said return but cant, cant now complain to paypal how do i complain to ebay other than au...

Changing item purchase price

I have a vehicle listed on eBay and somebody has offered , through eBay, to pay the Reserve price - which I am willing to accept - but the listing will not allow me to change the asking price or change to offers . Any help greatly appreciated .

Request for simple delivery refund ignored by ebay.

What’s the point of ebay having a form to claim back the cost of unused simple delivery labels, to then just completely ignore the request? I put 2 refund requests in to refund an unused label, both within the 14 day time limit. Never even got acknow...

Delete or replace the video

Hi AllI have spent hours trying to figure out how to take off my video that is attached to my banner so i can update a new one, but no luck. Anyone got any advice?

Payments…?

Hi All, First post here. I have been paid for an item sold on on the 20th June but buyer took ages to collect. It’s now been collected and funds were meant to be released as per e bays message/statement on the item on the 8th July. Funds still havnt ...

using Postage stamps

If I add free postage can I use Royal Mail stamps for smaller items - postcards, comics etc. And how do I get the name and address for buyer. ? Thanks

Change of postage

I posted a item that the buyer purchased who did tracked with Royal Mail, but decided to then pay myself for it to be sent tracked and signed for but can’t update tracking can anyone help please

Resolved! The package has been returned to seller due to insufficient address.

As the seller of an Item. The item has been returned to me as Parcelforce claims there was insufficient address to post.Buyer still wants the item. How do they pay for the postage again...?

Additional postage costs I had to pay before post office would deliver my item

Item I purchased could not be delivered until I paid £7 to the post office.

Offers on items

Hi - advice please. I'm struggling to understand the make an offer system now that the new buying rules are in place. I had an email asking if I would accept £6 for my item. I emailed back and said yes I would accept that if they made an offer. I the...

return delivered to a wrong address

Hello everyone, Sod a watch to a USA citizen, his address was PO.BOX. I sent the parcel via UPS, after two days, UPS returned the parcel saying that they won't deliver to PO.BOX address. The return delivered to an unknown address, with a picture that...

Makita hand router

I recently bought a makita hand router and have just been told it is a fake, the advert said it was a makita, I have put it next to a colleagues original makita and there is a difference, it is fairly close but it is different, and on closer inspecti...

How i can report a user about a scam who never shipped my item

Hello how i can report a user about a scam who never shipped my item becouse he delete the page of item for who i paid and waiting half year to shipped now i cant see option to leave feedback or to report becouse when i go to purchase and open the it...

Seller non-communication ploy to avoid return

I wished to return shoes with a totally faulty left foot sizing i.e. the left foot was far longer than the right . This means that the size was correct but the left foot was not making it a case of "faulty product" not wrong size order.but the seller...

purchase of construction tool with blade for metal

If you don't have a credit card, you can't buy this tool here. . Only those who have a credit card can buy construction tools with a blade. eBay stupid. A debit card is not suitable for purchases.

Unjustified negative feedback

Is there anything that can be done to remove unjustified negative feedback from a buyer? The item was delivered to the foyer of the buyer’s building - not their physical address. This is clearly an issue that was outside my control as the seller. I d...

Return label

Hi. Im trying to return an item I bought but I can't print or email the return label. All I get is an error.

I mistakenly entered country code

I mistakenly entered my phone number as +1 777xxxxx71 instead of the correct number: +44 777xxxxx71I am based in the United Kingdom, and this number should match the contact number associated with my seller account: +44777xxxxx71How do i update this,...

Very unfair attitude from the seller, and eBay doesn't allow me to complain!

Please eBay intervene! I am experiencing extremely unfair behavior! I received an incomplete order and now the seller expects me to cover the return costs! And the amount is not cheap at all! Kind Regards ! Georgi

Invalid access token

Hey can anyone help me? I listed an item and as soon as I did my account stopped working and kept displaying " invalid access token" and " no network access " even though I'm definitely connected to my WiFi .... what should I do?

Resolved! Buyer protection

I’m incensed about the new buyer protection fees. I am a private seller mostly selling postage stamps. A large percentage of my sale items are priced under £3. Because of BP my sales have fallen considerably. To make my items saleable I now have to s...

Unable to contact customer service for assistance with a return

I am in Poland and need to return a defective item back to the United States. Order date:May 06, 2025, Order number:09-13047-80640. The seller is not helping me with a pre-paid return postage. I otherwise do not know how else to return the item. Cust...

Resolved! Consumer rights outside of 6 month window from purchase

Has anyone else found themselves at odds with a trader who doesn't want to give redress for goods that do not give reasonable durability after purchase. If so have you ever received any help from Ebay? As someone who qualified in Consumer Law, I am l...

Feedback

Hello, I have been using eBay for donkeys years and happy with it. My last purchase however has left me fuming. I purchased a pair of trousers advertised as 42w.On arrival the trousers were 32w . I contacted the seller who said they had put the wrong...

Postage rates

I am trying to sell an item which will cost less than £1 to post. However, eBay automatically shows a figure of £2.72 and I can't find any way to change it. Can anyone help please?

Post bike

I want to know how to work out how to post a bike (within UK) so I can include this as an option. Currently only listing as collect.

After 9 years of selling... You stop 2nd class sigh for.. My account will now close.. Big mistake

NO 2ND CLASS SIGHN FOR.. My account will close

Postage fees taken twice

Has anyone noticed that the postage fees have been taken twice by ebay? I sold an item and the dreaded simple delivery cost of £6.65 was subtracted from the earnings, but then the same figure was taken from my pending funds?

How Do I Choose 2nd Class Large Letter as the Postage Method When Listing An Item

Hi, I'm sure a lot of Ebay sellers are having a VERY stressful time at the moment. Can anybody show me — with screenshots — how to list an article below £10,with the postage set to 2nd class Royal Mail.Ebay‘s new system SAYS that you can offer 2nd cl...

Unable to communicate with evri

Hi, over a month ago I contacted evri due to a parcel I sent not arriving at the buyers home. They came back to me and said they could not find it (this is not the first time I’ve had parcels go missing with them), they then said I could claim (all v...

Resolved! Including a photo in messages

Hi, Can anyone help please. I sent a message to an ebay seller and he has asked me to send a photo.I used to be able to attach photos to a message easily on Windows 10 (I just dragged them) but now I have upgraded to Windows 11. When I click onto the...

Buyer had no collection code when collecting the item

Can someone help me please. The buyer came to pick up the item he had bought but had no QR code. He said his brother had bought it for him so he had the code. What do I do now as he hasn't sent the code to me and I cant see where to report him to eba...

Dangerous airbags for sale

I have a Ds3 citroen , it has a do not drive notice on it for dangerous airbagsCars from 2009 to 2016 c3 and ds 3 They are still for sale on ebay and are Dangerous

buyer claims damaged return request

so i sent a fan controller 6 month from new but no knobs to control however easy turned by hand buyer requests a refund suggesting arrived damaged i ask for pics he then states it does work but the controllers don't control the temperature I offer 20...

Larger Package Sizes

I am trying to sell a poster which is larger than the dimensions of a medium parcel (61x46x46) but there is no option for any parcel larger. Am I simply not able to sell it?

Click & Collect extension for a collection

Hi,I placed an order item number 14580118624 which has been delivered to the collection point on 6th July and it's being held until 13th July.The problem is I'm not able to get there to collect it until 14th July the day after the delivery window. Is...

Finding a trustworthy van driver to collect my purchase

Does anyone have advice how to find a trustworthy person with a small van to collect a heavy item for me?

does opening a claim reflect badly on seller

Hi, I purchased an item from a seller in early June. Seller despatched it by Evri, which they confirmed on their tracking site; unfortunately since then Evri admit that, despite searching at the location where the racking stops, they have now said th...

Resolved! Proof of Purchase & receipt

Recently purched a Snooper item which was brand new & sealed but Snooper will not accept the receipt I get from the seller/Ebay. Is it possible to get an official receipt from Ebay.Thanks, Prilect. Order date:02 Jul, 2025Order total:£128.94Order numb...

EBay accountable for there partner company’s ?

I’m just wondering who out there has lost something of value after eBay recommended an (EVRI postage) for example because you started a bid at £1 ,so you go with there recommendation and can’t change details after a bid but if lost then the seller is...

Simple Delivery only is a nightmare, please bring bring back the advanced option before I bail!

This is awful (now there is no opt out with advanced postage option). So now, with Simple Delivery only, to be sure I won't get hit with excess postage charges for incorrect size or weight I have to now, at the point of listing not sale, determine th...

customer return my part broken after used 2 months time

Hello this customer bought from me turbocharger and atfer 1 and half time send me turbo back broken by his air bos runn some small stones and hit and damage front of my turbo that was bad fitting by cosutomer. customer can not proof his invoices that...

Resolved! Does anyone know how to tackle the issue of damage item by delivery company?

This is going to be a second time I sold an item here on eBay and the buyer sent a picture to show that the item arrived broken and missing parts. I packed and sealed item in the right way but the buyer sent me a picture of how damaged it was upon re...

Transfer items on retiring

At 81 I have been thinking of retiring. The problem is that I still have 2000+ items still on my user that iI wish to transfer to my son's user but I cannot find any way of doing it other than deleting them and relisting them one by one. My reckoning...

Lost at international hub

My item posted from America has got as far as eBay international hub then the movement stoped I am getting a full refund as I have not received my item my question if it’s at eBay international hub can’t someone go look for it as I still want my purc...

Fraud

Received faulty electrical part, after many attempts, seller agreed return. Seller contacted eBay with dispute that wrong part returned. Evidence from seller was not excepted, I gave negative feedback with accurate facts. EBay removed it because refu...

used swimwear

Hi! I am looking to start selling some clothes on here and part of what I am looking to sell are used bikinis and swimming costumes. I have been doing some research and am receiving mixed messages from different sources about whether or not this is a...

Product number 124822744091

I have been send an email regarding for a product recall. How do I get refund for this item as it’s a recall and I can’t use it?

Accidentally generated a Simple Delivery postage label

Can anyone help me out with this? I have sold three auction items to a buyer yesterday using the Simple Delivery method (first time using it) and had accidentally generated a postage label. The thing is, I'm currently away until Sunday, and the label...

How to reprint the original label for an item that didn't arrive.

Royal Mail have failed to deliver an item sent by 2nd Class post so there's no tracking. I've refunded the item but can't see any way to provide evidence of the label I used to send it. I've just got the invoice (which says Royal Mail 2nd Class on it...

Listings

Does anyone else have problems when looking for items with the results repeatedly popping up as you scroll down the page

Returns item not recorded on account

Need to return an item but purchase not recorded on my eBay account so cannot return item even though seller is ok but needs to receive returns request

Scam/bug?

I will try to keep as short as possible but recently I was scrolling back through old purchases/payments and I came across something very strange, in 2022 I got a winning bid on an item for £1510 total but the next day the seller cancelled the item b...

Seller cancel my order with a lie

I bought an item with the seller's offers and used a discount code. They cancelled the item saying "out of stock or damaged" but they still selling the item, more than 10 is available. They just want to avoid to sell it on a discount price. When I wa...

Simple Delivery Insurance

Like many I absolutely hate the horribly misnamed Simple Delivery system imposed on us by an increasingly bullying eBay. Does the Simple Delivery label automatically insure the goods in transit for their full value? I occasionally sell goods worth in...

Non-receipt of a jewellry item and refusal of support by ebay.

I beleieve that ebay software is faulty because it has identified one of my purchases as made over 50mdays ago when it was only made about two weeks ago. This has meant that they say that I am ineligible for help at resolving the non-delivery of the ...

Pre paid postage is getting right on my nerves

Hello,I have in the last few days listed 2 items that weigh close to 20 kgs unpacked and when packed are going to be around 22kg. Also as far as I can tell both items are oversize for RM. I have only 2 options to use and thats evri drop off / collect...

Unable to list an ebike hub motor

Ebay declines listing as I am not yet entitled to list such. It's a new rohs stamped hub motor with no battery.My feedback is over 2000 at 100%, been selling since 2003. Why is eBay doing this and how might I gain permission?

Can’t find return label

I need to return an item , I accidentally marked dispatched before printing the label now I can’t find the label

Simple Delivery

I am new to using Simple Delivery - Just two questions ; This uses Royal Mail Tracked 48 which is for ' Large Letters ' my Items are small so are only classed as a ' Letter ' will Royal Mail accept these envelopes or do I need to bulk out the envelop...

Buyer wants to return an item becuase they now can't afford to repair a known issue!

I sold a bicycle with a known issue with a wheel, that was clearly stated on the description and even discussed with the buyer. He purchased anyway. Two weeks later, they have issued a return request stating it was damaged on delivery (which they arr...

How to stop my products being promoted!!

I chose to promote and thought I'd do it for a few days however I keep trying to turn it off but I can't find how I do that!!! Everyday I'm being charged

Resolved! One last item to sell then I am done I quit

So the day I gave my ni number. I new I had sold my soul to the devil. I absolutely wish I hadn't done it. But i needed money. I promoted everything and sold everything I could. I have one item left to sell then that's it. I also don't like this new ...

Resolved! Under £10 Item Not Eligible for GSP?

I'm opted in to the GPS programme and have had no problems shipping abroad. However a buyer from Poland has contacted me asking if I can make an item available to send to Poland. The item is £5.39 and I'm not seeing any option to opt this into GSP. I...

simple delivery

How can i opt out of the simple delivery postage ?

Find it impossible to open a help ticket

I bought an item and wrong thing sent out. Seller told me return it and said he would send correct one back. Once i sent him photo of package at post office, he said he will refund as he did not have correct item to send. He is denying receiving the ...

ebay customer services - help with buyer's remorse

Sold an item with a best offer. After this best offer was accepted, I received a message from the buyer asking for quick delivery - to help with a birthday gift. Posted out quicker method than usual, at my own expense. Customer confirmed receipt of t...

Buyer requested false refund

Hi everyone, I recently has a buyer request a refund due to the fact they claimed the item did not match the image. I messaged them and they never responded. Then when ebay made a case I explained it in the part where you can explain the issue and th...

Dispatch an item as more than one package

I have 21 annual manuals as a complete set with accompanying DVD's to be sold as a complete set. Each manual weighs about 1 kg so total package would be about 21 kg plus the weight of the DVD's. Can I split the despatch into two or more packages? Can...

1st time seller

I am a 1st time seller. My item will sell today. I am asked to pack up and post item before I get paid some days later. Is this safe. How does it work?

New phone

I’ve just changed my phone and all my eBay history has been wiped off is there a way to reload my past history

Relistings

Why am I having to relist items at my expense after only 1 seven day auction?

Wrong weight on listing

I have sold an item, however having created the label for the parcel I’ve realised that the weight I used on the listing was incorrect and the label is effectively invalid. When I contact eBay Customer Services it was suggested that I cancel the sale...

Can’t generate shipping label

Any solutions to generating a shipping label. All I get is something went wrong please try again and I have 2 days to ship my item.

Packing slip - showing wring post from address

Hi 1st time i have sold something to day and when i print the packing slip - my post from address is incorrect how do i change it.

Blue exclamation mark when sending messages.

Hi, Sometimes when I try to send a message I get a blue exclamation mark and the message is not sent, I don't get an error message with it and I am not sending any personal details in the message. Does anyone know what the blue exclamation mark means...

Problem with pictures not matching item description

Is there any problems with eBay, as when I do a search, for saying a socket set, the photo doesn't match the description

Resolved! Simple Delivery

Every time I attempt to revise my listing, the ebay automatically adds the "Simple Delivery" option. Unfortunately, this service is not cost-effective for my product.The item in question is a small socket weighing just 13g and measuring approximately...

Image and Titles not in synch.

Is anyone experiencing the site images and titles not being in synch. I am experiencing images and titles for different items?

not received item

I need to speak to a agent please call me on [Mod edit: phone number was removed to protect your privacy]

Resolved! Removing POSITIVE Feedback

Hi, I recently purchased an item from someone who overcharged a large amount on the postage. They sold the item for very little and I assume tried to make it back on the post (self arranged, not Simple Shipping). I queried it and they sent a partial ...

Buyer taking ages to return item

Im sold an item over 2 weeks ago now. Buyer wants to return even tho it was a brand new Strimmer Stihl engine KM111 saying engine don't sound right. I have sent a returns label for collection which I arranged with him but failed to be home at time of...

Buyer has selected a Simple Delivery option I hadn’t offered

I’m selling an item over 61cm, it sold once using EBay Simple Delivery but was refused by the Post Office as too large so I had to cancel it. I’ve now sold it again but this time I had put limited postage options to Evri and the correct sizes. The bu...

I have received a fake elmis cream twice and I can't seem to contact ebay to sort out my dispute

HELP I have received fake ellmis cream. I can't put in a claim as the option is not on the resolution page, /I had to launch an appeal under item never received as this is the closest too what happened as I received a fake item. I contacted the selle...

Postage not using eBay's simple postage option.

How do I mark as dispatched if I haven't used eBay's simple postage option?Just used old school address written on front and posted at post office.Cheers

Resolved! Refund

Hello,I’ve recently had to request a refund which was accepted, I was sent a returns label and went to post office to send item back only to be told I need to arrange for it to be picked up amd I need to pay for it I contacted the seller who then tol...

MULTIPLE ITEM PURCHASE

I have listed some internal doors for sale. There are 9 to sell. I've posted it as £x per door. I have agreed a sale of a number of the doors to the same buyer at a discounted price.How do I set my ebay listing so that the buyer can offer to buy say ...

Simple Delivery

Why has eBay messed everything up for sellers, I don’t want to use your simple delivery or global shipping program, but I can’t opt out of this now. I prefer to arrange my own post/shipping arrangements as your system is too expensive particularly wh...

selected wrong delivery method

I have sold an item first time on ebay. In error I selected to send by evri rather than the preferred Royal Mail, as payment is being held until delivered how will I be paid

Buyer wants more money off

Hi I sold a table, it was listed for £150The buyer contacted me and said what would I accept, I said £130.It was collection only item, he came to my home inspected the item i pointed out some marks that where hidden underneath the drawer and that was...

Simple delivery

I really do not want to use Simple delivery, is there a way to opt out? If someone constantly misses their parcel which is held for some time with Royal Mail then me as a seller has to wait over a week for payment like I just experienced. Think I wil...

return for refund

hi. return sent to seller 28 of june, still don't rich seller, look like wrong address given, can track a parcel by tracking number, parcel every day in different post office. i cant get refund as item not delivered to seller . any suggestions.kind r...

how do i send items over 61cm long

how do i send items over 61cm long, ebay just want me to use simple delivery for everything

USPS international problems?

I bought a vintage watch from a reputable seller in Mission TX. After finalizing the purchase I noted that No tracking details were posted on my purchase summary. After getting in touch with the seller he said this was strange that the postage detail...

Order late

Help with order

Postage options

Why has eBay messed everything up for sellers, I don’t want to use your simple delivery or global shipping program, but I can’t opt out of this now. No overseas buyers want to use global shipping as it’s a rip off and I now I got to pay for my own pa...

Charity suspension

I work for a small hospice charity and we list items to raise funds. A few weeks ago we had an email asking for ID and other documents from all of our trustees (we have a board of trustees being a charity) The email had many mistakes, spelling errors...

Royal Mail Lost Item Using Simple Delivery

I'd be grateful for some help as I'm finding it difficult to understand what I need to do. I sold an item and used Ebay's Simple Delivery 48 hrs tracked via Royal Mail. Tracking shows that the item was delivered but the buyer says that it hasn't been...

Resolved! Return to different country

I'm trying to return an item via return process.Seller has asked me to close return request (I haven't) and return to a different country?Originated in UK but asking me to send to India.Any advice/guidance?

Contact eBay regarding item not received using GSP

Does anyone know how to contact eBay about a item not received case opened for a sale using the Global Shipping Program?

Useless Not so simple delivery

Have just wasted 40 minutes of my life talking to some foreign lady, asking why I was forced to use simple delivery, when it doesn't have all the options I need to post. It doesn't allow me to post delicate items 24 hour, it doesn't allow me the opti...

Wrong album CD in the post

I ordered a cd album from Music Magpie's Ebay. Armin van Buuren, A State Of Trance Year Mix 2024 CD. It arrived today (09/07/25) Instead i have received an album by Fatdog - Woof . . Which i didnt even order.

Ordered drive that ran three days late, received refund, now seems product being delivered

Ordered drive that ran three days late, received refund, now seems the drive is being delivered today what to do.

Resolved! You guys are my last hope - Seller non-responsive after purchase

I bought an item on 27th June, my money left my account, but the item was never dispatched. I messaged the Seller, to no response. I then went through eBays AI assistant (possibly the worst thing ever). As the item hadn't been dispatched, it recommen...

International customers unable to purchase.

I've recently had 2 customers unable to purchase the same item. One from the USA & one from Sweden. I've previously sold to both countries before. They both receive this message. “We are sorry, but the item you selected may not be purchased due to se...

Seller Issues with Repair

My Fold Goggle phone (had it 6 months only) just stopped working and cracked when i opened the fold screen. The phone was cased and I did not drop it or damage it in anyway. I sent it back to them to repair at a cost and they said they would send to ...

Updating a return status

HI, I have returned an item but used my own postage to ensure the correct level of insurance and signed for etc. How do i update my refund status as dispatched? And add an updated tracking number. Appreciate any help on this please. Thanks

FRAUD FRAUD Trust pilot reddit and eBay allow this person to still get away with it

Someone won my camera lens. I checked the profile of the winner. good score but zero comments. Buyer decided to hide the comments on all positive score. Alarm bell one. Googled the address and found countless reddit posts, trust pilot full of beware ...

Resolved! Item not working

I recently bought a digital piano off a private ebay seller and after setting it up it wont power on and seller does not accept returns,Also this was new in a sealed box,Can anyone tell me the procedure?

Account

Why are ebay so stupid, been trying to sign in all details correct then they say will send code you get 55 secs yet where i am can take a hour, just spoke to a agent he said need to speak to the tech team need to sign in get rid of this stupid you ha...

when will ‘Simple Postage’ be updated, so things are correct ?

dimensions are incorrect as Royal Mail and EVRI sizes are different for parcels - RM showingsimilar for large letter - RM is up to 750 grms, not 1kg.’over-sized’ option not available, despite being told by agent it was - even though he could not find...

digital sales report

when can I expect to receive my uk digital sales report ready for my tax return

Collect in person not an option.

I am trying to make this listing collection in person only. The message was the same before listing as it is in the revised section "Turn on the pick up toggle". I cannot find the pick up toggle. I have clicked everywhere on the page to try to turn ...

How to send an invoice

Listed item was not sold but was contacted by a buyer and offered a lower price which I accepted. Now need to send an invoice but don’t know how.

Resolved! Feedback

If I buy from the same seller 8 days apart, do I not qualify for new feedback?

Leaving ebay

I used ebay to sell quite a few years ago and it was pretty okay. I left as things started changing and it was getting more difficult to sell. I came back about a month ago to give it a try again and shocked at how little views goods are getting. The...

Seller accepted an offer, eBay did not take payment, someone else bought it the next day

I made an offer on a buy it now item on July 6th. The seller accepted. Paypal payment wasn't taken immediately. I went to pay the next day but it said the item was no longer available. Following up with the seller he said it had been paid and sent. I...

Seller broke his word and asale agreement unfairly

I purchased an item from a seller. I won it in an auction fir a good price. The seller did not send it. He said he was away and arranged for his partner to send it but she didn't. I waited and the seller said he would sort it when he got back. Days l...

Mystery - any ideas?

I sold an item and posted via simple first class on the same day (no tracking). A few days pass by, funds are released to me and the buyer leaves me positive feedback. Everyone is happy... or are they?A few weeks pass by and to my surprise, buyer say...

Bladed Products

I sell scissors and changed my listings to comply with the new processes. Since then i haven't sold any scissors at all. Today, i received this from a buyer and this is their experience. Can anyone give me any tips on how to resolve this? When I clic...

Charges

So I recently sold a set of door handles on hear for around £85, I have the funds released and only have around £55, can someone please explain to me how such a big chuck has been deducted since selling items is meant to be free?

Listings

What's going on with ebay? When I try to find an item to buy I'm shown the same 6 or 7 items over and over again. This has been going on for days now. Any chance it'll be sorted out soon?

Evri won't take spray paint

Hi, Does anyone have any suggestions of how to dispatch car spray paint that I have sold? I went to the Evri pick up location and they wouldn't take it as it's listed as a banned item by the courier.Thanks

Unable to respond to offer

I have received an email to say that I have received an offer on one of the items I am selling. When I click on Respond to offer it says that I have not received any offers??? Anyone else had this problem??? I’m probably going to lose this sale now b...

Delivery label not correct for item sold

The post office will not process the item as the label provided by eBay is not the right weight or size specified. What do I do.

Why does eBay dump pointless words avoiding the actual question

And why when they are doing this and I ask them to stop or pause do they set the phone down, do wonder the people are suffering

Combined Postage

Morning all,I have sold 6 items to a Buyer in Canada who put them all in the basket and then paid and eBay combined postage for them.1) I only ship within the UK and this is ticked on my eBay shipping options. Although the Buyer is shown as being in ...

Evri dumping stuff outside house and item stolen

I recently purchased a fish eye lens. Evri left the item outside the property without me requesting for it to be left there and the item was stolen and I went through PayPal to get my money back but this has now gone in the sellers favour. I have not...

Simple Posting wrongly entering weight of Parcel and overcharging

Problem with new Simple postage feature needs sorting urgently. When buyer orders multiple items each at default 1KG weight then postage weight multiplied by number items for example 6 items becomes 6 KG and charges accordingly though actual weight s...

Resolved! WHY HAS EBAY MARKED SOME OF MY ITEMS AS DISPATCHED AND LABEL CREATED WHEN I HAVEN'T DONE EITHER?

Woke up this morning to discover that "overdue items waiting for dispatch" ( I am unable to locate them), have had the status changed to "label created" and "dispatched" neither of which have I done, knowingly . . . Is this a problem that anyone else...

Refund

Good morning my daughter purchased a Labubu toy to see what all the hype was. She didn’t understand the hype and decided she would sell it. She marketed it on here as ‘genuine Labubu’. The buyer has revived the toy and informs me it is not genuine an...

Postage issue

Hi can anyone help?I’ve posted an item to a buyer via Royal Mail. the address which came up to send it to turns out to be a click and collect newsagent. apparently I should have printer a prepaid label and got a QR code, but I selected that id post t...

postage rates

Please do not tell me how I can charge for postage, as you do not take into account the insurance. If this is now your policy I will stop using ebay, as I have already done with one of my other accounts.

Change feedback left for a buyer

By mistake I have left bad feedback for a buyer. How can I change it please?

shipped parcel with my own shipping options

hi i shipped a parcel with dhl on my own without using sellers label of return because he provided options to ship only in america,i have failed to add shpping tracking number because its not providing an option,please help on hoe to add a tracking n...

Withdrawing from balance

Has anyone else had problems withdrawing money from their balance. I’ve been trying for days and it’s not kicking in.

Simple Delivery postage label “you cannot cancel this label”

Hi Anyone who can help please simple delivery ~ I’ve followed all the instructions EBay give on how to cancel a Simple delivery label. When I do this via My EBay “Actions” or “Manage Postal Labels” and select “Cancel label” appears and message “you c...

Selling items

Ive had people wanting to buy from me for example price was £142 + £4 postage thats fine but when they go to check out its coming up saying £180. This isnt the first time its happened to me or them Also I was given a offer one few of my items ive acc...

A buyer opted for a return but hasn't returned yet but it shows it had been delivered

A buyer opted for a return but hasn't returned it yet but ebay shows it has been delivered but when i check the tracking details ,it shows it hasn't been delivered