30-06-2015 10:16 PM - edited 30-06-2015 10:27 PM
Hi everyone,
I have been an ebayer since 2004 and I have never had a problem until recently. I have sold an item to a person and they are claiming that their item has not arrived after a couple of days. 1 Week after dispatch, they are now demanding a full refund. I have sent this item as Royal Mail 2nd Class signed for and I have asked the buyer wait until 18 calender days however they seem to be pushing for a refund after one week. Has anyone else experienced this and what can I do?
On the Royal Mail tracking website, it states that they have the item. What happens if I give the buyer a refund only for him to go to the post office the next day to sign for the parcel? What can I do then?