Member To Member Support

Turn Off Simple Delivery Option

I am trying to arrange postage for a larger item, but it's Simple Delivery that is the only option and it is not suitable for me. Also the size constraints are not large enough for the box I wish to list.What can I do, I just want to use a Royal Mail...

simple delivery

simple deliver, what a stupid idea. iv'e stopped selling for this reason. i need to be in charge of my own postage, not to be told by ebay

Account closed because of a clever little ebayer!!

Hi all ok so basically i did have an ebay account which was my first from when i was literally say 18/19.. i am a genuine guy, dont rip people off, dont do any scams or anything.. just a straight person buying what i need to or selling what i dont ne...

Dispute with seller

I bought an item which developed an issue, I contacted the seller who agreed to replace the faulty parts,After 2 months of waiting, the seller is now refusing to replace the parts and have stated that I will need to pay for the parts.I believe they h...

Resolved! Confused about mixed messages

Could I ask please ?....In a recent response to "Buyer not Paying" 29/06/25, there were a couple of responses given different information. ..One saying Cash on Collection was the only way to pay.. and another saying Must pay through Ebay before viewi...

The camera I paid for and never got and now all will be paying back PayPal over two years for someth

I am getting fed out would be in pushed for one side of eBay to another to get some answers which I don't get I have paid nearly 600 pound for an invisible parcel and still getting no answers this person who had this item up for sale was just a pictu...

Postage

I’m having a problem being paid from eBay I purchase label Royal Mail £1.55 it comes up net proceeds total £5 £3.45 for item then postage but when I get paid the net proceeds not in my bank it like eBay is pocketing the money ? Steve

Trying to contact EBay agent from my PC unable to contact anybody human only AI

Desperately trying to talk to someone human I have been going around and around in circles the AI is severely market and I need to talk to a human agent and I just can't seem to get in contact with them is there a special menu that they've hidden in ...

Returns Label Underweight

Hello, A buyer would like to return an item because they ordered it by mistake. The parcel weighs over 2kg, but ebay has sent them a return label for 1kg and the post office won't accept it. What can the buyer do? They have not been able to get throu...

Bicycle collection

Sold a Bicycle as "collection only" to a buyer that lives far away. I am a little concerned about this due to noticing the buyer has several recent negative reviews and is a shop on Ebay. And I have had issues with shops on Ebay in the past. My quest...

Seems impossible to get customer support despite all the assurances of 24/7 help

I bought a garden shredder for £299. The item arrived but was not as described at all – in fact inside the box was an eBay return label from another eBay customer who had already sent the item back for the same reason!I requested a return via eBay, t...

Advanced or Custom Postage

No advanced postage, Simple postage is too expensive for my £3-6 70g items. Thank You Joanne or jo_anne1976 PS Can you make advanced postage available to me again under your Low Value, Small & lightweight Items. Please.

Buyers changing their mind!!

What is it with buyers, changing their minds? I sold an item ( bundle of 2 ) she's paid for it, and now after 3 days ( i was away so unable to post ) shes asked me to cancel it because " she doesn't know why she bought it in the first place, as its w...

No one home

I’ve sold an item sent it special next day delivery Royal Mail tried twice but no answer it sat in the sorting office for 5 days and now it’s been sent out to an other post office as requested by the customer should I be concerned that they will try ...

Listing refused

HiI have listed a set of 3 German WWII medals neatly displayed in a box frame. My listing has been refused because it is deemed offensive, yet ebay is full of German War medals for sale. So I am wondering why my listing has been refused because it vi...

I would like to return the item i received but i didn't receive label

I would like to return the item i received but i didn't receive a label

HOW HARD TO DO SALES NOW !

I'm finding it difficult to do sales with this postage charge scheme that's going on, start £2:72 and we were able to decide 87pence, £1:55 etc!On top of that is the BUYER PROTECTION FEE which has also decreased sales, was better when seller had a no...

Cancelling an order

Buyer ordered a personalised item from me and then asked for a different clip art that was not on the listing. I could not complete the order so I cancelled it saying "Out of Stock" for the reason. This has happened a few times. I did not realise tha...

Ebay parts compatiblity

I bought a set of brake discs and pads. The compatibility checker said they were correct for my vehicle. Now, the seller sent me the what he listed, but the listing is wrong... I needed a 305mm disc, which I was supplied and the matching brake pads, ...

According to an ebay agent, sellers do not receive automatic feedback

Just had an online chat with an ebay agent. I asked why I had not received automatic feedback for something I had sold. The item was successfully delivered over 7 days ago. At first the agent said that that "automatic feedback is not for every seller...

Contact number

Is there a contact number for ebay?

Simple Delivery

Still having issues with simple delivery. Now says that Royal Mail will bring label but when you request a pick up, it is just that pick up not with label. Also says I should get a QR code but I get a printed label which cannot be printed at a post o...

Simple delivery

Hi , I really don't want to use simple delivery as sometimes the weight changes when the item is packed and custom postage enables me to choose a different courier if I need too, but since today, 1st July, the custom option has vanished. I hardly mak...

Postage Fees

So I have been selling small items on ebay with a very small margin. I pay the postage and up until now have been able to choose my own method of posting. Royal Mail for the item is £1.55 which I carry the cost of. Today the option to choose my own m...

incorrect data name and address incorrect for sender...!!!

postage labels created with ebay an d royal amil do not ha ve correct data! why not use the old system where I buy a correct data label?- this is wrong-https://www.ebay.co.uk/ship/single/api/label-service/label/7e8e8fe8-a8b7-43d2-b9ab-799ae1a28618/do...

Resolved! Ebay simple delivery

I had an order this morning and I have noticed that I got a prepaid label. After I checked a few of my listings I've seen that all of them have simple delivery. The problem is that ebay substracted for a 3 pounds label over 5 pounds from my sale and ...

Customer Support

Unable to bid,as I was removed from my account on "confirm bid".... anyone know why.I've had no financial or other issues with eBay.

Laptops

Dear eBay, I would like to escalate this matter as I have not yet received my laptop. The buyer claimed that the laptop was damaged, but this is not true. The laptop was brand new and in perfect condition when it was sold. I believe this buyer is fra...

Updating postage costs

Hi all, I am selling a itemon eBay where a buyer has placed an order for more than one quantity. The postage has gone up, how do I update the postage price ?

Resolved! Order Details

I am looking at my Order Details page for an item I have sold. The parcel has been posted to my buyer and is showing as dispatched on my Order Details. What I would like to know is, because the sale has gone through, for my records should the buyer’s...

Payment on hold

Hi, someone can help with this please?I send item using ebay postage label. On eBay showed item was delivered. eBay showed my money available on 27 of Jun (today). And now said ''The order hasn’t been dispatched yet. Your funds will now be available ...

Ebay con

They told me to sell for free then once posted they want £4.80

Royal Mail instead of customer choice

Customer purchased Evri but I sent via Royal Mail because post office couldn’t scan QR code. How do I adjust or ensure that delivery is registered?

Hi had 93 pound i. My Account yesterday now its gone

Hi had 93 pound in my account yesterday but it s gone now ?

Declined item return

Hello,I ordered an item from a seller who marked it as non-returnable. However, the item arrived only after 8 days, and during that time, I was receiving daily tracking updates saying it would be delivered "today", which never happened. Eventually, I...

Can’t put the delivery postcode

Every time I go to delivery part is jam can’t move forward before my account is Hong Kong now in UK I not sure is that the reason I can’t put the postcode in delivery section

invoices

How do i print off my selling fee's receipts

Payment

The item I sent has been delivered and it says funds available on the 27th June but nothing is showing in my balance and had not been paid to my bank any ideas please

Lost Item & Money Due to Severe Medical Emergency & eBay's Automated System - A Warning to Sellers

Hi everyone,I'm writing this post from a place of immense stress and frustration, hoping to share my recent experience to warn other sellers and perhaps find some advice. I feel as though I've been completely failed by eBay's system, and by rigid pro...

no printer, parcel force locations, other options

Hello,I bought an item, its faulty, return excepted. they have sent a label for me to print for parcel force, apparently post office will accept the return as well. but i have to print the label. does anyone know if the item could be collected if its...

Return faulty item received no refund

Bought a DeWalt 125mm grinder found it to be faulty contacted seller sent me return label posted it back to seller on 01/04/2025 send couple of emails to seller but now not responding anymore so I'm asking you for help being trying to contact you but...

Payment on pending

I sold my item last week, and it was delivered. eBay informed me that I would receive payment on June 30, 2025, but I haven't received it yet. Usually, eBay payments arrive early in the morning. Do you have any idea why the payment hasn't been receiv...

Account access

Hi. I’ve been locked out of my account for nearly a year due to eBay resetting my password without asking. Problem is, I don’t have access to the phone number I’m asked to recover or send a new password back, and it seems like the number starts with ...

Reopening a closed returns

Hi all, I would like to know how can I do reopen a closed returns.I am not sure what happened with the returns. But I think that something went wrong on the return process. Maybe I have closed the returns accidentally! Or something else happened.So, ...

Seller Misrepresented Used iPhone as New – eBay Return Not Available After 30 Days

Hello everyone, I’m looking for advice or assistance regarding a recent issue. I purchased an iPhone 13 Pro Max on 4th April 2025, who listed the item as “Brand New Sealed.” Three months later, I visited the Apple Store and was informed that the phon...

Non genuine watch received

I bought an Omega watch some time ago - all was ok with the buying and item arrived. I have had to tske it to Omega as the bracelet on the watch is loose and i needed it repairing or replacing. Omega have told me that it is not a genuine Omega bracel...

Return Reason

I want to return an item because it was made in china. But this is not a reason for return option.

Cancelled order by buyer

Cancelled order by buyer ebay want to charge me fees

Excuse my French but: bleeping robbing bleeps. New delivery requirements are bleep.

Use our new (hardly any choice) simple postage service to get paid quicker. Absolute *bleep*! Was paying £1.55 for second class tracked with £20 comp, minimum now is £2.70 tracked 48. Same *bleep*ing service really. Item delivered today, funds should...

Older UNSOLD items

How do I access my older UNSOLD items - more than 90 days?

Leaving Buyer Feedback Page.

Hello, Ebay suggested that you cover 4 topics in the written description of the purchase transaction that has occurred. A little green tick is made above the dialogue box to show topics you have mentioned. I often put "as pictured" in my feedback and...

Unable to post sold item as parcel shop won’t accept it

I have sold various things and for the first time dealing with eBay’s new postage system. As I understand it it offers buyers a choice of how they want things sent. And then I have to get them sent as directed. So buyers have chosen Evri. I was direc...

ebay telling lies

I listed an item using the words "Dorman Barlite Rotating Beacon".Ebay sent me an email stating I used the words "Emergency Police Siren rotating lights".I am at a total loss to understand how ebay can lie to me using words I did NOT use.The only com...

business account

I changed my account today from a personal to a business account and now i am being charged transaction fee, and i really dont like it. how can i go back from business acount to a personal one please.

Paying money to the seller

I bought a bodysuit , but it wasn’t delivered at the time. Later, my money was refunded—but now the package has arrived. I want to pay the seller, but they are not responding to any of my messages. What should I do? Please advise.

Unable to return an item for a refund due to seller moving

I've received a faulty item and I've agreed with Ebay customer service that the item should be returned and I will be paid a full refund on proof of delivery. However, the seller told me they are moving abroad and implies that there will be nobody th...

Debt

Please help. I’m trying to get in touch with customer service. I keep getting emails regarding fees owed when I am yet to sell the items listed. Now I’m receiving emails of debt collection if fees are not paid. Any suggestions of making contact with ...

Simple delivery

Seem to be reading a lot of complaints about Simple delivery -I have bought and sold on EBay since 2012 with no problems and have always enjoyed it.Tried to give good customer service as a private seller always stuck to the rules and took a pride in ...

seller

Hello everyoneI'm struggling with my seller performance on eBay My account has been marked as substandard but when I check my dashboard, I don't see any clear issues like canceled orders were anything but in almost 7years there are 4 returns or unres...

Additional email address

Hi there,Is it possible to add a second email to the account so that someone else, as well as me, gets a email notification when a product is sold please? if so, how do i do this please?Thank you

photos of my listing used to sell item on Vinyed

HiAnyone ever had their listing copied and placed on Vinted without their knowledge? My listing is sitting on Vinted and I dont even have a Vinted account. Any pointers pleas

Cancellation of order

I purchased a Panasonic TV but subsequently requested cancellation of my order due to the seller not responding to messages. He has not responded to my request and all ebay keep saying is that the cancellation request is still open. I paid £342 bit c...

One item damaged in transit buyer want to keep other items

Hi A customer bought a lot of 2 items with simple delivery. One arrived broken in the packaging but the other was fine. They want to keep the good item and get some compensation for the other. Is this possible with simple delivery?

Fake coin

Bought a coin 3 months ago decided to sell with some others, no reply from the seller, i have been told these are being made in the london area and sold on ebay, i guess another reason to stop trading on ebay after 15 years?

Negative feedback

I've just received my first EVER negative feedback. I've got 5 stars on my item as described but customer said it was wrong, without reading description.They waited 3 weeks to give feedback and did not follow guidance on leaving negative feedback. Di...

I returned an iPhone I purchased, but eBay gave me till the 27th.

I purchased an iPhone on eBay. It did not work as it was supposed to so I returned it. eBay said I had to return it by June 27. I mailed it on June 25 and didn’t realize the tracking number wasn’t posted to my eBay account and eBay close the case I h...

9 days and item still not delivered

So I sold an item and posted it to a UK buyer on June 21st. It went by Royal Mail then Pitney Bowes (?). Nine days and still not any delivery attempt. Is this normal??

Postage Lables

I have mistakenly sent an item I sold tracked 48 rather than use the prepaid label so it won't let me mark as dispatched r add tracking! Automated help useless! Any advice?

Postage Labels

I sold an item, but could not see the buyer's address, so I thought I would look on the page Get a postage label (it is certain to be there). As my item was a small envelope, I was posting it with Royal Mail inside a post office (to obtain proof of p...

Ebay Alternatives

Why are MILLIONS of sellers leaving ebay and why are ebay alternatives on the rise now more than ever before. Anyone have a clue?

Order Details

I am looking at my Order Details page for an item I have just sold. The parcel has been posted to my buyer and is showing as dispatched on my Order Details. What I would like to know is, because the sale has gone through, for my records should the bu...

Resolved! your log in location,

why does ebay not pick up our live location but instead it picks us up 2 or 300 miles away does anyone else have this problem? thanks

pre paid labels Evri I need to void label and purchase a label at higher cost as its boxed up larger

how do I void a pre paid Evri Label

Sent 2 x items to one buyer in one box. I can't register with eBay that the second item dispatched

I sent 2 x items to one buyer in one perfectly sized box using the so-called 'SIMPLE' system (not). Now eBay thinks I haven't sent the second item. I can't register with eBay showing the second item has in fact been dispatched (as I could in the past...

Resolved! Simple Delivery(how to remove it)

Hi everyone,I’m reaching out to the community for advice and support after spending hours trying to resolve an issue with eBay Customer Service regarding shipping and order management. Despite multiple calls and a lengthy live chat, I’m still stuck w...

refund buyer for no delivery then item received

I refunded buyer for non delivery of an item. I put in a claim to Royal mail for lost item. They have responded by showing delivery of item. Buyer is not answering messages. how do i get paid for item? thanks

Can you accept a bid before the listing ends.

Is it possible to accept a bid before the listing ends?

Item posted to a different address so couldn't use label

Customer wanted item sent to a different address so couldn't use paid label, I posted it with a stamp. How do I mark it as despatched?

Please help

I’ve won a bid and payed for it, I’ve PM the seller and he’s not responding and it’s not even been dispatched. Money has already left my account

Is there anyway I can stop simple delivery for low cost items?

It is now much more expensive to post low cost items with additional buyer protection costs and higher postal costs. Is there any way to opt out of simple delivery?

Buyer not paying

Hi someone has won a item that I am selling and they want to view it before paying . am I right in thinking that they have committed to buy when biden. sold unseen . Can they back out of it if it's not quite what they want ?

Collection instead of postage - how can I get paid?

Hi, I was printing postage label when I realised the buyer lived nearby. I messaged him and in the end I delivered to him instead of posting. My payment however is still on hold because I have posted it using evri. How can I get round this? As expect...

Return label for my buyer

I can’t seem to get a label for my customer to return his item? Can someone please help!

Change delivery method after sale

I have sold an item which, for practical reasons, I delivered to them after they made the purchase. Because the app has the item as being delivered, I am unable to change the delivery method to collection, and the buyer is unable indicate that the it...

Resolved! Issue partial refund after buyer can't collect..?

I sold a sofa, the buyer was unable to arrange a courier to collect before her holiday. She requested a cancellation of the order. She is very pleasant, apologised for messing me about and suggested I keep £40 as compensation. She has paid, but the p...

Return Address is the old one.

When I print the Royal Mail eBay Simple Delivery Lable it still shows my Old Address as the Return Address and all the addresses in my account have been up to date for the past could of months. How do I change this and is it perhaps part of Royal Mai...

Reunded money back to the customer by cancelation from his bank acc

Hello buyer just bought turbo 25 days ago and after 2 weeks time just said that this is not his bank he is not replay on ebay hi didnt send me back old turbo hi is not aswearing the phone and ebay just refunded him money back and hi is useing my turb...

making a purchase and paying with my credit card

im trying to pay for a car using my credit card but its only asking for cash on collection

car not as described in advert

bought a vehicle and paid for delivery ,car not as described 1; said it was triptronic gearbox it wasnt!mot expiry wrong its september not october.bodywork no faults almost showroom =big dent in rear quater panel rusty rear wheel arches (not shown on...

Battery quality refunds : buyer support

Hi, In Sept 2024 I bought two mobility scooter battery packs from an eBay seller. In March 2025 they failed, were sent back under 12 month warranty and were replaced.Now June 2025 replacement batteries have also failed.Seller is not responding only t...

Ai perceived incorrect policy issues with full description

Hi why are there so many issue only in the last 6 weeks with: offers not being sent to interested buyers, policy issues about doing sales outside of eBay when all I’ve written is descriptions of the product to help customers and all of this is with l...

Technical

technical when i click on conformation emails sent by ebay it say no order exist

Resolved! Why is eBay on the side of the counterfeiters

I'm trying to understand why eBay is so strongly on the side of the counterfeits. The community forum seems to hightlight that eBay does certainly turn a blind eye to counterfeiting, but also seems to protect them and even seems to take their side. W...

sold a phone that buyer says has a fault on charger lead or port

So i sold a iphone 15 pro max that was immaculate as i look after my phones . The buyer received and reported that the phone wouldn’t charge so couldn’t transfer his data however was fully charged when sent ?? so i have given him the benefit of the d...

where i can find promote listing option?

i try to find my listing promote option . i couldnt find any where in advertisment and ebay option. please help me to promote listing.

QR codes

I am now forced to use Simple Delivery. I usually post my sold items in a pillar box so if I now sell 50 items does this mean I now have to spend ages at the Post Office with my phone and QR codes and causing a big queue behind me? Or am I missing so...

Private Sellers Unwanted on ebay

So what with the 'buyer protection' and the simple delivery which is so expensive for small items. ebay are clearly trying to push private Sellers off the plafform or for them to convert to business sellers. I dont really want to be pushed like this....

Item damaged with eBay simple delivery to buyer but no compensation from eBay offered

Hello everyone, I need help with this weird situation. I sold a camera recently which was shipped in near perfect condition. When the buyer received it, there was a horizontal line going across its screen which is a sign of damage. The buyer started ...

Ebay Age verified policy for selling bladed items

i am seller on ebay and i put age verification delivery on that listing still ebay restrict my listing i dont know why can any one help me on that!

Tracking

Good morning, when i went to post a parcel to someone the parcel was to big for royal mail, so i had to pay a little bit more and send it via parcelforce, but now the tracking number is different, how can i get that changed otherwise it will always s...

Item listed for postage but cust wants to collect

Hi, I've told an item but have it listed as for postage but the buyer wants to collect. I'm unsure how Ebay will know the customer has the item if I don't post it. What should I do? say yes to the collection or no and post it?

Promoted listings fee

Can anyone help me? So basically I've got quite a lot of my stuff promoted but if someone buys it do I pay straight away or do I pay when I've got the money from that item?

FAKE/COUNTERFEIT GOODS

I bought 4 bottles of perfume from a seller and they are not as described. They are fake/counterfeit. tried reporting to ebay and the page doesn't seem to let me report it

Blank envelope recieved

Hi,I have just received an envelope purporting to be from e bay and addressed to 'THE OCCUPANT' rather than my name. There was nothing inside the envelope, but had been sent 24h tracked with Royal Mail - see attached.I have not ordered anything recen...

Fake/Counterfeit goods

A seller on eBay sold me fake Apple headphones, admitted in writing to me that they were fake and the goods were disposed of by Apple in the UK when I took them to check why the quality was so poor as they were clearly fake. Not only did I not get a ...

Criticism of eBay's Simple Delivery system

Ok so this is partly just a vent and also partly an invitation for people to help me understand what's going on with my listings randomly switching to the Simple Delivery options for the postage details, instead of the old system where you could simp...

Hedge clippers

I'm 68 years old and I don't have a credit card. Why can't I buy some hedge clippers? It's totally stupid.

simple delivery not combining postage.

My buyer purchased 4 items at the same time but simple delivery put them into 3 parcels costing the buyer extra postage and me 3 lots of unnecessary packaging not environmentaly friendly or cost effective

Selling account suspended indefinitely ?

Ebay suspended my selling account indefinitely , but refuse to explain why?

Ebay scaring off both buyers & sellers, all sales down!!

I realise that thousands of people have complained about the recent horrid changes to ebayuk since February 2025, it's been talked about not just on the ebay community forum here but also other forums and ebay.co.uk own facebook page under their pots...

Laptop bought but found out 8 months later the BIOS has an administrator password set

Laptop bought but found out 8 months later the BIOS has an administrator password set and I cannot upgrade it. I have tried contacting the seller but he is now ignoring me. Can i organise a return outside of the return window?

my eBay account has been restricted

we have restricted your account because you have used the Ebay platform repeatedly to share contact information prior to completion a transaction or completion transaction outside of Ebay you can send a message to the other member. You cannot send a ...

Low postage rates....

how come when you put an item on the website & you calculate the postage cost to send it......then when it goes live, they automatically put a cost which is much lower on the postage costs.This in affect make me loose money posting items off via the ...

Missing payment

Hey there, I’m New to eBay and I’ve already sold a dozen items without any issue but yesterday I was supposed to get paid for one of the items I sold, but never received anything in my eBay balance, and it says it has been delivered smoothly and it s...

POSTAGE

I bought two items separately with this seller. He sent them in the one packaging. I need to send them both back. Could I put them in one package back as it says i would be deducted two delivery returns postage when processing the return as they are ...

My previous account is "johaw-2913(330)" lost due mobile attacked by viruses.

My previous account "johaw-2913(330" has been lost, the old mobile was attacked by viruses last Sunday and I have opened a new account on my new mobile phone.

Selling branded products

If I want to sell branded product like Sony or Sandisk how can I get permission from the company ? Any suggestions anyone please ?

Posting

How can you stop using eBay’s simple posting, because I have to travel 10 miles to send via evri, it was fine just using Royal Mail.Regards

Win a item then seller cancelled

Hi I won a item on ebay then the seller cancelled my order she had put problem with buyers address When I message her she said it was because she couldn't change postage to Royal mail and that evri shop had closed down near her??She put them back on ...

How do I reprint prepaid postage label after 1 week

My buyer asked me to delay posting until he was back from holiday. I'd printed and paid for the delivery label along with some others but have lost his. He is now back and wants me to despatch. How do reprint the label? Thanks

Simple Delivery Refund On Item Not As Described But Not Returned

Hi everyone, I've had weeks of conflicting information from eBay and been told to do things other advisors have said to no do etc etc, so I'm going to ask on here! I purchased a record from a seller and it arrived scratched. I told the seller it wasn...

Resolved! Security

Hi, I have blocked a member from buying items from my account and today they used a different account and paid the full price which was over 1500. I noticed that the address when I received offers before is the same on the buyer details . Is that nor...

Ebay badly implimented policies

Ebay is implementing a policy of not selling knives to anyone under 18. OK that’s what they are trying to do. I tried to buy a Wall Chaser, a device that cuts groves in a brick wall or concrete to fit cables or pipes etc, but was told I had to prove ...

Payment overdue

Still waiting for payment from eBayFor item number 277188448919

account restricted whilst accessing from abroad

account restricted whilst accessing from abroadi accessed my selling account whilst on holiday in vietnam.....now it has been restricted... customer services cannot call me as my phone number does not work here...is there another way to contact them ...

There is a postal charges error

I have just sold a cd the buyer picked a small parcel rate that should not have been on my listing the rate is £3-35 I sold the cd for £4-45The postal rate should have been padded letter at £1-55 I have cancelled the sale as I get nowhere with automa...

How do I send a parcel weighing over 30kg

Unable to find a courier that will quote for an item that is 35 kg ?

A bit gutted

I put 5 cross stitch kits up for sale.. And I've lost out due to postage my fault I guess as I didn't check the listing but I haven't had an issue when using the simple delivery.. This time apparently I'd given the option foe 2nd class letter at 0.85...

eBay Strikes Again!! New Postage Options For Private Sellers

They say, "if it ain't broke don't fix it", well eBay have broken the postage options for private sellers. I always used Custom postage, so that I can choose the best courier, for my sales, this is especially important at times like Christmas. This a...

Incorrect price.

I have just sold an item on which I mistakenly entered the wrong price. Am I able to cancel the order and relist or should I honour it ?

Bidder Blocked from Bidding

I have about 5 items running on auction at the moment and one person wanted to bid on 2 of them but got this warning. I don't understand what has happened or how to unlock these restrictions - I certainly haven't consciously put on any restrictions. ...

Resolved! When to post date with Simple Delivery?

First SD sale. Have got label which says post by 6 July. Yet eBay order says by 1 July - so which is right ? Thank you

Speaking To Customer Services

I recently paid over £835 for a “new” drone, luckily it had “buyer protection” which I had to pay for! It says that with this I can speak to someone 24/7. Having received a message from the seller saying they had cancelled the order as their “new” dr...

How can I opt out of using simple postage?

Is it possible to opt out of using Simple Postage?I have had to use it on the items I have sold recently and it has got the information wrong every time, which has made me either lose money on Free Postage items or charge more than I could pay using ...

Buyers order information not matching the order information I have ?

I have a buyer requesting a refund due to not receiving item. Tracking shows item has been delivered with a photo. Buyer claims to have paid international shipping and put in a Korea address which he has shown me through screenshot. However when I cl...

Seller refused full refund and closed return

I ordered and paid for a bumper. The item arrived but was unfit for purpose and I contacted the seller to point out the defects and sent pictures. After a long discussion he refused to accept the goods were faulty saying that the item could easily be...

Purchase

Hi I purchased an item by mistake was in my shopping trolly with another item£130 can crusher..did not realise till I paid for other item...I contacted seller within 10 mins to cancel order..and it came back as dispatched and request denied.... what ...

I cant find my order and track older

To the gentlemen in charge of the website, I purchased an order from the eaby and upon tracking I did not find any information. Please inform me. Thank you.

feedback

Why can't I leave feedback on a product I only received 2 days ago.

Simple delivery - postage label cost more than buyer paid

I am a new seller on eBay and have sold a few items over the last month no issue, where the postage cost is paid by the buyer and I have the digital QR code to scan. Today an item sold for £2.50 and the buyer selected 87p 2nd class royal mail but the...

Resolved! “It was not possible to generate the label. Post from postcode is not valid.”

I’m trying to post an item that someone has purchased from me. My first time to post an item. I need the QR code so that I can drop off at a collection point in my city. If I click “Get prepaid label and QR code”, I get an error message that says, “I...

DOMESTIC POSTAGE....

I am trying to relist items, and the postage is a nightmare, i have to use the simple delivery but the postage is WAY lower than what i post it for, how is this fair??? i normally post second class royal mail, never an issue... now i have to post thi...

EBay balance gone

I have cancelled an order for a buyer and all my money that was in my balance is now gone even though it had nothing to do with that order

ebay say I owe them money - they have taken it from one of my accounts but are still sending email

eBay say I owe them £6, I don't dispute this but after taking payment they are STILL saying I owe them £6 and to arrange payment, how do I stop these emails ??

Trying to accept an offer, but getting an error code 3013

Trying to accept an offer but getting an error code 3013

item returned with simple delivery

Could someone advise me on what to do .Had an item posted to the buyer with simple delivery ( address and prepaid label provided by Ebay)However, after a delay due to "address query" with Evri, it seems the parcel will now be returned to me ( the sel...

Ended and not relisted.

Hi, I seem to have lost my list of items which were unsold. I wanted to resist them. Is there a time limit on how long they stay in the unsold section? It used to be called Ended and not relisted I think. Thank you. Elizabeth.

Access / Communication.

I don’t know about you but I am sick to death, fed up, annoyed, even angry at the demise of a simple telephone call to sort problems out.if I get another box to fill or press I think I’ll leave eBay. Other organisations are all going down the same ro...

Remove negative feedback

I received negative feedback from buyer unfairly. I listed a item about 2 years ago and not relise still for sale on list. Someone bought this item and I didn't relise until eBay sent me message for refund even I didn't receive any payment into my ac...

Entering postage price when locked due to active offer

We have a live listing with an active offer. Buyer interested. Have agreed a price for courier, but can't now add in courier price as aspects of the listing are locked because there is an active offer. Buyer says can't pay, as it says courier price n...

Feels like a scam, do I just sit tight and wait for 'delivery'?

Should have known better given the 'bargain price', but anyhow looks likely I have fallen for a scam listing that 22 other buyers have. It comes as no surprise that the first negative feedback on the seller account is now starting to appear today.. "...

Locate multi listings in listings

Hello, asking for a friend - is there a quick way to locate multi listings within her listings? Is there a filter? Can't seem to find them unless she scrolls through them all. Thanks for any help

Resolved! Buyer rejects item, I return full cost, he hasn't returned item nor responded to me.

7th of June I sold watch, 13th June buyer rejected it (not as described) . I immediately complied with ebay's 'return process' and returned full money (13th of June).Buyer has printed return lable (I think)- but there is no sign of it ever being post...

Sorry Live support is currently unavailable

It is been two days and it still says everytime sorry live support is unavailable. What can I do to speak with Ebay?

Seller not responding to collection request if car

So I won the auction of a car. The seller offered local pick up only. But is not responding to messages, a couple of days after auction end he said he was busy and where was I from and how was I going to transport the car... I said I'm from up north....

Report an agent

Hi I’d like to report an unhelpful agent who was confused, rude and dismissive about the situation then started accusing me of not sending the item and said the label was non refundable yet an online agent gave me the link to refund the label which I...

Postage fees charged to seller

I recently made a sale and although it is very clear that the buyer had already paid the postage (confirmed on the invoice), but ebay wouldn't let me print the postage label until I paid the cost. I wrote asking for a refund from them but got no resp...

Customer service/complaints contact

Hi guys...I'm really struggling to get hold of eBay and non of there options appeal to what it is I'm trying to trouble shoot....I listed an item for £150 but eBay sent a buyer an 13% offer with out my consent and the item sold for £130 so I lost £20...

New account restricted upon creating a listing

I created a new account and tried creating a listing, then i received this: ---------------------------------------- We wanted to let you know that you have been temporarily restricted from selling and buying on eBay because of concerns about your se...

'Simple Delivery'

I'm selling a Buy it Now item for £3.65. It's letter sized and easy to replace, so I just want to send it ordinary second class Royal Mail and am happy to accept the risk of it getting lost. The message about Changes to Postage rates on 7th May said ...

Item purchased that does not show in "purchase history".

Has any one on here experienced what I just have, I purchased an item, paid with PayPal, on my payPal account the money went to Ebay Commerce UK LTD (which in accordance with PayPal is Ebay).The item was paid for and (a) never arrived and (b) is not ...

Delete a photo I sent to the seller by mistake with a return request

Hi,So long story short, I returned an item to a seller recently due to an issue, the eBay website said that sending photos was a requirement before my return could be approved and I sent one of the photos by mistake but the other photos were fine, so...

I need to trace a sale I did in March do anyone know how to find it?

restriction account

I don't know why my account has been restricted.

rosin press

tried to list a rosin flower press, it says cant post due to the URLO. can anyone help

Language Changes When Using "Ask Question" Option

Hi folks, When clicking on "contact seller" on an item I have bought, I'm typically shown a "customers are asking" window that loads via my browser, and here's the problem...It loads in another language. Chinese in my case as I used to live in China....

International buyer with no feedback - should I sell to them

A potential buyer from Mexico has expressed an interest in a high value item I am selling. I am signed up to global shipping. They messaged me to ask whether I could offer a warranty and reduce the price because of the high international shipping cos...

balance and also checked all items

Actually i sold of 40 £ but it is showing only 29£ in my ebay ,I checked all items they are showing that your funds are credited to ebay,What should I do

Contact us?

Why is the help section marked ‘contact us’ NOT contact us? It’s just basic links to a never ending circle of a basic knowledge base. is eBay dead? Since the promo update, zero sales. Is eBay now a pointless pursuit for business sellers?

Using eBay trade in

wanting to trade my old phone in for another via the auction. However, it asks me to turn the activation off first. I need to transfer my data first.

Item not as discribed

Brough5 item that is not as discribed AI will not let me proceed with my refund

postage

Good evening I have just noticed that all my postage charges on my listed items has changed way below what the item costs me to send. I am not able to change back but can anyone help me please to re set my postage costs to other courier and a set amo...

Funds held

I am writing to request your assistance regarding a recent transaction involving two items purchased by the same buyer. Both items were bought in a same time by the same person and were being shipped to the same address. To ensure efficient delivery,...

Selling an item

Potential buyer wants to view before bidding but ebay will not let me send them my contact details?

Scammed by eBay seller

Hi all, I’m reaching out here for help and advice regarding a serious issue I’ve encountered with a seller who I originally found on eBay. What happened: I came across a listing on eBay for a brand new, unopened ASUS GTX 1060 GPU, listed at £90. When...

SELLER HAD OFFER BUT I MISSED END TIME

I gad an item due to end today and I had an offer made to me on this item but the email did not come through to me before the offer time had ended and the item was relisted. Does anyone know if contact can be made with the offer maker and if so how a...

Very disappointing

Very Disappointing. I purchased a shoe yesterday and the fitting was wrong due to its model. This site needs to put enforcement on the sellers to list more details about the product they are selling. For example, I purchased a shoe and it was slim fi...

10 day restriction

I had a 10 day restriction put on my eBay account from the 18 June my restrictions should have lifted it said from the day the email was sent ? Why hasn't it been lifted yet ? Regards

Pre paid EVRI QR code not working

First time using this simple posting method. The EVRI QR code that I have been sent isn't working? I've been to 2 different drop off shops with the same outcome

Royal Mail postage labels not giving usable QR Code as Promised

I have recently sold two items which Simple Delivery has correctly identified as Large Letter size, and thus is sending through Royal Mail rather than Evri. I do not have access to a printer, so wish to use the promised QR code method. Unfortunately,...

International shipping

Hello, I’m looking for some advice on what to do next, I purchased a book on 13th Juneit arrived at Glendale Heights hub on 18th June on the 26th June tracking shows as “Carrier refused to ship item forward” I’ve been on the phone to EBay customer se...

Return after return period ended

Hello all, just wanted to guage where I sit with this, sold an item with a 14 day return policy, after 21 days the daughter of the buyer messaged me to say her mum bought it by mistake, I explained I have a 14 day return policy, I hold the money for ...

VIP Mobile Numbers

Does anyone know why eBay now ban the sale of VIP Mobile Numbers?I have had an eBay shop for 20 years with 100% feedback and 5 stars across the board - recently I've been having increasing success selling sim cards which just happen to have memorable...

Resolved! Item reviews

I'd like to add my review for an item I purchased . How do I do it?

EBay will not remove a scam Motorhome

I recently got scammed for a deposit, reported and got my money back.I have reported the item twice to eBay as not genuine, it was previously sold on eBay over 2 years ago, someone copied all the information, including videos. They say it doesn’t bre...

How do I contact an eBay agent

How do I speak to a eBay agent about what seams to be multiplied issues that I think are either non issues or have been resolved.

Setting a reserve

I have just posted a vehicle for sale (item 205586871922) and set a reserve price but it lists without the reserve. Why and how can I add a reserve now that a bid has been placed?

payment

Hello, Ebay still ask me to pay 4999 pounds for my buy but I already pay , I contact the seller , he said that he has inform ebay. Now ebay want to give me a bad review, I dont know what I have to do to proove is paid. Please help me, thanks

Travelling and trying to use E Bay

Absolutely the worst interface if you travel and use two telephones and cant authenticate when 'they' decide you are hacking your own account.Locked out, the numbers to call dont work and impossible to work with. Dont bother

Postage Mistake

I made a sale the night before I went on holiday. I broke my neck trying to parcel it all up (6 Paul Smith shirts, new, £100 for the lot!!!!!) and left it for my son to send that day (18th June). I managed to get the parcel on its way to the buyer wi...

Unable to contact seller

I placed order but didn’t receive correct quantity (only received 10 instead of 20). Notified seller as per process. They acknowledged they had only sent half and said they had now sent remainder and would send tracking and could I close so EBay didn...

Simple Delivery Query

Hi all, Looking for some help if possible as the Ebay "help"... is no help. I listed an item last year which sold today where I was paying the postage. Due to the delivery changes it had listed the item under weight and under dimensions but there was...

Royal mail

The parcel threw in through the window of my pouch by royal mail guy.It broke my pouch.I complaint royal mail and ask for compensation.

I'm confused about the Additional Question - re: the items I've listed for sale.

In the additional questions section of my mattresd listed for sale, am I meant to ask myself questions in order to give additional information? What would examples of such questions be?

Postage costs

I haven’t listed any items for a while & it’s all changed regarding the cost of postage. My listings are showing that I am sending it with Evri for free. That is definitely not what I want to happen. I would use Royal Mail and charge the buyer but I ...

Cancelled

I received an offer from a seller i accepted the offer and purchased the item the seller has cancelled my purchase and is say they did not send the offer can anyone help ?

Phone number for Ebay

Does anyone have a phone number for the Customer service? I was chatting to one of their advisors and they stopped the chat for no reason. I’m now not able to access their chat as it appears blocked?

Evri delivery problems Torbay -

We have Ebay chosen Evri as their default courier for Simple Delivery. Evri is the worst courier company ever. I have had constant problems with orders not being delivered , when according to the tracking they have been. It's getting worse. Did Ebay ...

Ebay swindle buyers with fake counterfeit goods and no refund policy

Ebay is effectively for profit at any cost, i am closing my account after 20 years as ebay basically theives are selling fake software login. Bought Hayes Pro login 12 months, found to be non functioning with Launch fix as hacked. Asked for refund re...