Bad feedback

[stone2630]

Hello,  Received bad feedback which has jeopardised my previous 100% rate.  After agreeing to refund insofar as item returned in description described (supported by photos) buyer preferred to go to Resolution Centre.  I assumed EBay would act as an arbitrator and the matter settled.  However EBay supported the buyer and damaged goods subsequently returned.  In order to protect my feedback I refunded but now find that bad feedback has been left which is unfair and unjustified. Can I appeal to EBay to have this reviewed? Otherwise it would appear that any buyer with more feedback can hold sellers to ransom and avoid return costs.

[023mjc · Accepted solution]

If you contact customer services they may remove it because the buyer mentioned ebay, which is not allowed.  But that's the only reason it would be rmoved.

Ebay don't arbitrate - everything is automated, and no human being has even seen the case. Yo say you refunded to protect your feedback, but I'm afraid you would have reunded anyway - again automatic if you don't do it yourself.

Most sellers actually ask buyers to open a case, rather than just refunding, because it flags up whether or not the buyer has a habit of being troublesome. The outcome is the same either way.