A buyer should of been blocked

[emmmac_1]

Buyer yet again bidding on my items which she never pays for the last time I phoned you she was blocked now she's bidding again ?

[arkwebus · Accepted solution]

You have never phoned me; I am a member like you. There is no contact to eBay here.  You have to block the member no one else will; probably not even customer service. 

If she wins and does not pay then you open a non-payer case in the resolution centre [link below]. Close after 4 days and she gets a defect. Two defects and most sellers will not sell to her. 

Have you set your preferences to that?

[pixiesen2012]

you cannot block people by making a phone call,

you have to add the ID to your blocked bidder list

http://offer.ebay.co.uk/ws/eBayISAPI.dll?BidderBlockLogin

[arkwebus]

OK that's fine.  But if you have blocked her she could not bid with you again? Whatever happened I doubt eBay is "investigating" though and even if they were you will not get to hear. 

If you had opened non-payer cases on all 4 occasions then you would have - in effect - stopped her buying from many many sellers. 

Have you set your preferences - for instance - to stop people with 2 non-payer cases?

[john1297576]

Ebay will not add to your Blocked bidders List you have to do it yourself.

You should also set your buyer requirements to avoid many of the serial non payers and trouble makers. https://pages.ebay.co.uk/help/sell/buyer-requirements.html

[norseway53]

http://offer.ebay.co.uk/ws/eBayISAPI.dll?bidderblocklogin

Cancel her bids and add her current  id to your blocked list. 

[*vyolla*]

Did you add her eBay ID to your Blocked Bidders List?