@stasharosle Have you opened an Item Not As Described case in relation to this item, or have you just asked the seller for a refund via eBay Messages? If you've opened an Item Not As Described case then after three working days you can escalate the case to eBay if the seller is being unhelpful. As mentioned earlier on in the thread, it's the option that says "Ask eBay To Step In" - choose this option, making sure that you make it clear that the seller is refusing to provide you with a returns postage label. If you do that then eBay ought to supply you with a label so that you can return the item to the seller for a refund. All eBay return labels are tracked, so once the tracking shows successful or attempted delivery to the seller you will get your money back. In some instances eBay just force the refund through regardless, especially if the seller continues to behave obstructively, and if that happens eBay wouldn't require you to return the item before a refund could be issued.
If you have been in contact with the seller via eBay Messages and that is how he sent the message to return the item don't return the item that way. The seller does not need your personal e-mail address to send you a postage label, so don't fall for that one. In most cases sending an item back to a seller for a refund outside of an eBay case is a recipe for disaster, as unless you're dealing with an extremely honest seller there's a high chance that you could end up losing both the money and the item, as you would be returning it outside of an eBay case and if something did go wrong you would not be able to ask eBay to step in and help you.
In the event that you opened a case but ended up going past the thirty day cut-off period, eBay would automatically close the case and you wouldn't be able to open another eBay case in relation to the same transaction. In this scenario you have two alternative options:
The first alternative option would be to open a case against the seller via PayPal if you paid for the item using PayPal. If this applies to you log into your PayPal account and open a case against the seller there. Unlike eBay, who only give you thirty days to open a case, PayPal allow buyers a total of one hundred and eighty days during which to open a case against a seller. However, if you do go down this route, make sure that you escalate the case before PayPal's twenty day cut-off period if the seller proves to be unhelpful, otherwise the case will automatically time out. PayPal do tend to look at cases far more closely than eBay do, so if you don't get any luck with eBay then you should be able to get your money back via PayPal.
The second alternative if eBay close the case on you - or if you run out of time to open an eBay case - applies in the event that you paid via credit or debit card. If this applies to you then try doing a chargeback instead. You have one hundred and twenty days from the date of purchase to do this, so you should still stand a chance of being able to get your money back.
