How long to get help from eBay?

[catlwise]

I've been scammed, bought an item which hasn't arrived. Should have looked at the seller before buying as they have no previous sales and no feedback. EBay automated response said to wait til today and then I would be able to raise a problem but I still can't. Have also messaged the seller but I know that I'm not going to get a response. How long should it be until I can get it sorted? It's been 6 days so far 

[douglaspuglas]

You can't open a not received case until the last estimated delivery date has passed, that means the day after the last estimated delivery date.

You then have 30 days from the last estimated delivery date to open a not received case.

This page will tell you what you need to know you and you can also open a case from it.

https://www.ebay.co.uk/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042 

If you need to contact customer services try this link it should bypass the automated assistant during opening times.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid 

[plpmr]

one day after the last estimated delivery date open a not received case -

https://resolutioncentre.ebay.co.uk/

[susapric-68]

Like your other none recieved item claims you have to wait until 1 day after delivery date. Post can be delayed and just because they have no history does not mean it will not arrive. If I could see in advance items are not going to turn up I would use that special power to win the lottery not chase up none recieved items before arrival

[catlwise]

Thanks for the sarcasm, very helpful. 

[myriad*seller]

Try opening a case later on today or tomorrow, it may be that it is too early (as eBay servers are in different time zones).

Go to order details in your purchase history > More Actions > I didn't receive it

Then do NOT forget to escalate the case by clicking the "ask eBay to step in" option 3 days later or your case will close as unresolved.

You will be refunded in full unless the seller provides proof using a tracking number that your item has been delivered.