How to report Seller who is claiming items stolen by shipper & telling eBay that the Buyer cancelled

[mcwrenn]

So, is there a process where you can report a Seller you suspect of fraudulent behaviour?  I'll start by saying my money was refunded by a company in China, but Seller listed something for sale from location in Liverpool (although eBay business registered in Philippines as it turns out).  It seems they are providing false Royal Mail tracking numbers that don't work at the Royal Mail's tracking service online, then after the delivery date is past, writing to Buyers and saying that the package was "stolen" by the Royal Mail.  In further correspondence, Seller complains that it's difficult to order items right now (from China)... but my point is that they shouldn't be Selling stock that they don't have in hand and isn't available.  When the refund came through, it indicates that the Buyer had requested the Cancellation.  I hadn't.  Doesn't that mean they don't pay a fee for the auction?  They have rec'd 400+ negative feedback in the past 12 months for much the same... many Buyers being told their items were "stolen" by the Royal Mail.  I've reported it to the Royal Mail, but once my money is returned, I can't find anywhere at eBay where I can just report the Seller for recurring behaviour that sure looks fraudulent from where I'm sitting.  

[john1297576 · Accepted solution]

When seller claims that buyer has asked to cancel, I thought there was a link to say that you hadn't. As you say they are getting refunds of Fees to which they are not entitled and should be reported to ebay.

Ebay fiddles around with all sorts of trivial non important things and loses large sums of fees without doing anything about it.

[mcwrenn · Accepted solution]

Well that's the weird part... I didn't get any notification from eBay. I just got a notification of my PayPal refund from a Chinese company indicating that the reason the Seller gave for the refund was that "Buyer Cancelled the Sale". Which I never did. I can't figure out how to take this further with eBay but they are doing this to a LOT of people, meaning not paying for a LOT of auctions. I also heard back from my complaint to the Royal Mail about it, because you would think supplying falsified RM Tracking numbers and then accusing them of theft is fraudulent: they said to take it up with eBay. Which I can't figure out how to do. At the end of the day, I care more about this fraud not continuing than eBay or the Royal Mail. And I have my money back. It's a loophole, and this Seller knows it.

[*guinevere*]

 You can report a seller by going to Help and Contact at top of page and type "Contact ebay" into the search box. 

You will get the option of Live chat, or Call Me Back.

Don't expect them to actually do anything, but you will know you've done your best.

[mcwrenn]

From my experience, the Customer Service loop steers you around on a menu until you're back asking the community for anything that colors outside the box like this question. it's like that scene in Animal House when they show less than attractive girls around the frat party and always lead them back to the same few weirdo guys in the corner. The Customer Service wants you to click on links to take specific actions. But none of those links say "Report Seller for Fraud". sigh. When it comes to actions on the specific party, I can choose to "contact seller" or "cancel sale"... which I don't want to do as I'm trying to show eBay that this SELLER is lying when they say the Buyer initiated the cancellation in order to skip out on auction fees. They're cheating. I just can't figure out a way to show eBay that they're cheating using the "click here for this" method of customer service.

[*guinevere*]

You need to use ebay live chat. It may be a little sporadic at the moment but keep going back until you get a contact.