Are you aware that your account is" linked" to others?

[themagpieshopper19]

 I had to contact e-bay on 17th May too query a purchase that appeared on my credit card(as it materialised this was not an issue because my husband had used his account which he rarely does and that was the purchase ) however before we were aware of this the girl I was talking to asked me the amount and then came back and told me it was for a golf practice mat, advised we do not golf and asked her for the address this was sent to.She gave me a address in Wimbledon, I said check the address on my account as  live in Glasgow, she then gave me a name which was my nephews. I said I know someone of that name, she then proceeded to tell me several of their purchases( gross neglect of DATA PROTECTION).We contacted  my nephew on another line and he confirmed the address is his girlfriends where he is staying during lockdown. I asked the girl how she was able to find out his info from my account. She then proceeded to tell me that there are 10 people " linked"  to my account, that is the word she used! I asked for the names and they were my husband, my sister who passed away three years ago and my husband's employee. She was then abruptly stopped and a male person came on the line and said that I could not get the other names. I asked how these people who are known to me but do not have access to my e-bay account, bank accounts or credit cards are linked via my account? He waffled a bit but did not answer the question so I asked for a call back  from a manager and he said I would receive a call within 3 hours. No one called so I called on 20th May, spoke to  a female who again could not tell me how they have this information, I asked for a  manager who came on the  line and she told me that I was not entitled to this information, I said it relates to me and asked why and how they have this and is it legal, she said it is perfectly legal, she said they are not " linked" even though this is the word the other e- bay operators used. She said the info was used as a form of authentication ?They would not tell me or could  not explain how they knew these people were somehow connected to me ,which is what I really want to know! I want to know if anyone else is aware of this practice , because the only connection  my husbands employee has with us is via my husbands business bank account which he uses to pay him. I want to know are e -bay taking info from my accounts and my husbands accounts and if so is this legal ?   

[red_magpie]

She then proceeded to tell me that there are 10 people " linked" to my account

She obviously had no idea of eBay's privacy policy.

We often hear from sellers who have received permanent bans because eBay has associated their account with the account of a banned member. Yet they won't disclose who it is.

People don't realise the risk of letting someone else log in on their devide, or of logging in themselves on someone else's. Not to mention family members with the same postal address.

You will have to hope that the other nine all stick to the rules, because if one of them is banned, you all will be.

[themagpieshopper19]

The fact of the matter is other than my husband none of these people live with me or use my devices.I am not getting a sensible answer to a very straight forward question? Please read my post fully before commenting as you are not aware of all the facts otherwise!

[plpmr]

"Please read my post fully"

I was going to but a solid block of nearly 500 words does not help.

[tobiasd4]

I wouldn't have expected ebay CS to disclose this info about others.

However, if you or your nephew used each others device, wi-fi or account to access ebay this can associate you with each other,

often someone's account gets linked, so all accounts can be restricted if there is a problem with 1 of them, but ebay won't tell who it was.

[themagpieshopper19]

My nephew and I live over 400 miles apart so do not share devices ever and the person employed by my husband has never been in our home! I want to know how they can tell that these people are somehow conected to me? If there is a problem with an account belonging to someone else that has nothing to do with my account, why link them?

[themagpieshopper19]

Your answer is very similar to one of the answers given by e-bay and when I said that is not the case, they were silent, also they said if I had bought them something from e-bay again this has never happened I use it to sell and buy for myself only.

[tobiasd4]

Going by other people's similar questions in the past, ebay never disclose who is associated with your account.
Can only suggest you try & contact ebay 1st thing in the morning, should get Dublin.
I would have thought it was breach of GDPR to disclose details of others.

[themagpieshopper19]

I think I have said all that in my initial post , please only respond if you can enlighten me on this as I so far no one has said anything I haven't already heard/ or said to e -bay. The question I ams asking is how can they link people who are know to each other what info do they use example how do they know that know that Joe bloggs is related to or connected somehow to John Smith if Joe Bloggs lives at another address has a separate e bay account, separate bank and credit cards details and has never sent anything to John Smith from e-bay . What are they using to connect people????

[tobiasd4]

Only ebay can tell that info,
if you do as I advised & contact Dublin, they should understand your issue better than Philippines.