Are eBay hell bent in stopping customers getting help after being defrauded?

[Anonymous]

One of your eBay sellers has suddenly disappeared from eBay!! Leaving no trace of them or my order that's been paid for through PayPal. I have tried to email this company  I had no reply! The item that was ordered  18W Acer TABLET Adapter Charger,. What I would like to know.what has happened? And will I get money refunded??

 TR Williams Mr

[red_magpie]

There has always been a black hole in eBay's money back guarantee when the item and/or the seller has been removed from eBay for some reason. Without an item number, it's impossible to open a case.

It used to be possible to phone customer support,and get them to open a case for you. However,since the pandemic and with support staff working from home, it's become harder to do this. You may find that live chat or call-back are the only options now.

My advice, as has been suggested, is to forget about eBay and file a dispute under PayPal's 180 day buyer protection policy.

[tsmgmd]

Sellers name and detail and detail of item purchased

[ruby*tuesday]

The Seller has probably been Removed by Ebay. Could be a Compromised Account. Log into PayPal and Open an Item Not Received Case. Find Resolve a Problem down the left hand side. Escalate the Case after 2 days but before 20 days. 

Add in the Notes that Ebay have Removed the Seller.