Hello folks - I would like to ask for help in a matter that is causing some grief.

[taff77]

I sold two items on ebay, and unfortunately mixed up the packages when I sent them to the buyers.  One customer was really pleasant about it, the other really nasty, and continues to be.

I immediately offered a full refund on return of the items.  One customer sent the item back and I gave a full refund plus the cost of return postage of £3.00. 

The other customer decided for whatever reason to send the item back to me by 'signed for' costing £3.70.  The item cost was below £10.00.

Do you think I should refund £3.00, or £3.70?

Any advice greatfully received - help! 

[tommy.irene]

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@taff77 wrote:

I sold two items on ebay, and unfortunately mixed up the packages when I sent them to the buyers.  One customer was really pleasant about it, the other really nasty, and continues to be.

I immediately offered a full refund on return of the items.  One customer sent the item back and I gave a full refund plus the cost of return postage of £3.00. 

The other customer decided for whatever reason to send the item back to me by 'signed for' costing £3.70.  The item cost was below £10.00.

Do you think I should refund £3.00, or £3.70?

Any advice greatfully received - help! 

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Just give them the £3.70 and dont do it again.

[cookiecookuk]

if it was me i would pay in full as it was my mistake so yes pay and lesson learnt.

[taff77]

OK, thank you for your advice.

[geosacha007]

Buyers are always told by ebay to send things back signed for, so it is a perfectly reasonable thing for them to do. You should refund the whole amount.