23-10-2024 6:18 PM
WHY won't the system let me/us set our distance??? Keeps saying im in the US and Everdently my UK postcode isn't recognised
24-10-2024 12:16 PM
Hi chriscarlg, thanks for your post.
If you are logged in from the UK site, and your address is set correctly, then definitely that shouldn't be happening. Could you please share a screenshot where it tells you that you're in the US, so we can take a further look for you? Please make sure that the screenshot doesn't include any personal/sensitive information.
Thank you,
Marco
24-10-2024 12:18 PM
Just check you on the .uk not the .com site.
Sometimes the app gets the site wrong.
24-10-2024 9:54 PM
25-10-2024 10:29 AM
Thanks for your reply, chriscarlg.
Could you please enter the screenshot where it shows that for you, so we can take a further look?
Thank you,
Marco