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where do I find a reference no for packlink non-delivery something like GB2020EBAY/COM/PRO0000000?

  Where do I find a reference for Packlink something like GB2020EBAY/COM/PRO0000000?  Hermes have finally told me the parcel is lost but passsed the blame onto Packlink.  Looked at Packlink website and started to complete a claim form but the second question is for this number which I don't have.  I am getting increasingly frustrated and just want resolution.  HELP! please

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If you go the sales transaction and click on postage label it will show you the packlink GB reference that you want is in the small box underneath the address box x