need some help..anxiety through the roof

[ninaswfc68]

I sold a mobile phone on ebay (reluctanctly) but needed the money.  I got proof of postage and proof of delivery to a click and collect Argos store.  5 days after delvery the buyer messaged and asked if id sent the phone.  Told him it was waiting for him at the Argos and sent him proof.  He came back to me the next day saying the phone wasnt there and the manager had informed him it must have been stolen and to go back to the seller (me) for a refund.  The next thing i know hes put in a case with Ebay for a refund.  I sent off the proof of postage and delivery but now Ebay have gone with the buyer and granted him a full refund. It was £335 and i dont have that kind of money.  I have put in an appeal.  I just want to know where i stand on this.  I did my part, got proof of postage and delivery and i only have his word that the phone is not in his possession.  Any advice gratefully received

[rusticrye]

What do you mean by "I sent off the proof of postage and delivery...?"  You don't send it anywhere - you keep that for your records, and to lodge a claim with the carrier for loss or damage in transit.

You should have entered the tracking number into the opened case. Either you failed to do that, or you didn't enter the tracking number into the case in the required place, or you did but the tracking number didn't prove delivery to the address on the PayPal payment confirmation email. Those are the only reasons that would explain Ebay refunding the buyer rather than closing the case in your favour.

Do any of these ring any bells...?

@ninaswfc68