need some help..anxiety through the roof

[ninaswfc68]

I sold a mobile phone on ebay (reluctanctly) but needed the money.  I got proof of postage and proof of delivery to a click and collect Argos store.  5 days after delvery the buyer messaged and asked if id sent the phone.  Told him it was waiting for him at the Argos and sent him proof.  He came back to me the next day saying the phone wasnt there and the manager had informed him it must have been stolen and to go back to the seller (me) for a refund.  The next thing i know hes put in a case with Ebay for a refund.  I sent off the proof of postage and delivery but now Ebay have gone with the buyer and granted him a full refund. It was £335 and i dont have that kind of money.  I have put in an appeal.  I just want to know where i stand on this.  I did my part, got proof of postage and delivery and i only have his word that the phone is not in his possession.  Any advice gratefully received

[trusted-brands-uk]

Your best bet is to enlist the Argos Managers aid and advise him you are claiming against them for it's loss, then write to Ebay a letter telling them what you are doing, send all copy letters or email of this to the buyer and promise the buyer a refund from your Argos monies after your receipt of it.  Argos will be insured but might pay out the loss themselves. tell all concerned your hands are tied, that you will not pay this sum and throw the onus on Argos to do so. Redirect all letters and emails to Argos, and threaten them with paying you compensation for your correspondence fees of £40-00 per letter or emails sent. Ebay do not  make on the spot decisions, your complaint will be given a 10 digit number and filed away for an answer in the year 2021, I for instance, bought an item for £84-00, they were not as described (he had pinched them out of a skip) Ebay ordered a refund, the buyer ignored ebay ruling and I never ever got a refund. If the seller asked for it to be sent to Argos then they are his agents not yours, if you offered Argos then they are your agents.