need some help..anxiety through the roof

[ninaswfc68]

I sold a mobile phone on ebay (reluctanctly) but needed the money.  I got proof of postage and proof of delivery to a click and collect Argos store.  5 days after delvery the buyer messaged and asked if id sent the phone.  Told him it was waiting for him at the Argos and sent him proof.  He came back to me the next day saying the phone wasnt there and the manager had informed him it must have been stolen and to go back to the seller (me) for a refund.  The next thing i know hes put in a case with Ebay for a refund.  I sent off the proof of postage and delivery but now Ebay have gone with the buyer and granted him a full refund. It was £335 and i dont have that kind of money.  I have put in an appeal.  I just want to know where i stand on this.  I did my part, got proof of postage and delivery and i only have his word that the phone is not in his possession.  Any advice gratefully received

[ruby*tuesday]

Did you enter your Tracking Number into the Case?  Something has gone a miss here. Presumably EBay sent the Collection Code to your Buyer. They must have known that the Phone had been delivered to ARGOS.

[ninaswfc68]

thanks for replying. Yes gave them tracking number and photo pf signature. he messaged me 5 days after delivery asking if i had sent the phone as he hadnt heard anything. I told him it was delivered 5 days previously. he came back to me the next day saying it wasnt there then put in a claim. I sent Ebay my proof of postage and delivery and havent heard anyhting for weeks then got an email today saying they had gone in favour of the buyer so i put in an appeal. Its alot of money to me.

[papso22]

You don't send them anything, you enter the details in the case, did you do that? You should also have entered the tracking against the item when you sold it.

[ruby*tuesday]

Yes it is. Something has gone wrong here. Ebay issued the Collection Code. Buyer has 7 days to Collect. If he didn't Collect in 7 days the Phone should have been Returned to you. Something very wrong with this???

[ninaswfc68]

yes i entered the tracking number when i sent the item and into the case. i even sent the buyer the trcking number again when he first contacted me about postage

[m25jet]

Given that you said in the first response to Ruby*Tuesday's reply that the tracking number shows a signature contact eBay Customer Services, ideally using the Call Me option so that you can speak to a person instead of relying on an automated robot, and explain everything to the eBay representative who calls you back. Give him/her the tracking number for this item and say something like "Put a trace on that tracking number for yourself and you'll see that it was delivered and signed for. Given the fact that eBay decided the case against me, despite tracking proving successful delivery, I would like to request that the original decision be reversed." If you are lucky enough to get throug to somebody with an ounce of sense and he/she checks the tracking and realises that the tracking does indeed prove successful delivery to the address you were given then the original decision ought to be overturned, in which case eBay will issue you with a total refund of the money they refunded to the buyer. You also ought to be able to get rid of any negative feedback from the buyer, and the defect should also be removed from your account as well.

Good luck with successfully appealing this case - if you need any further advice please post back on the forums for some additional help.