how many days after a case is opened does e aby step in and help

[markea-1642]

When does the option Ask us to step in an help become available on a case

[rusticrye]

On the date shown within the case, and to the second from opening. Just follow the case instructions to ensure the buyer can't escalate it.

@markea-1642 

[littleweet]

go to resolution centre select seller problems click on your item, click on return details it should all be there