I sold an item and dispatched it on the 27th of November with Royal Mail 1st Class Signed For.
The buyer contacted me last Saturday the 5th of December to ask why the item hadn't arrived. I explained it was probably just Covid/Xmas slowing deliveries down and that Royal Mail said to allow 10 working days. He agreed to come back to me tomorrow, Friday the 11th of December if it had still not turned up.
The tracking is still showing no delivery attempts and I've phoned Royal Mail who were no help at all, simply told me to issue a claim.
What should I say to him tomorrow? I was assuming that if he's not prepared to wait any longer I have to ask him to open a case so as to issue a refund and then ask that he returns the item or contacts me if it does show up later in the month?
