Return request

[simbaragdoll]

Hi I need a little help if possible, I sold a bracelet and the customer claims she cannot fasten it so she has put a return request in saying it's unfit for purpose!  She says there is nothing damaged it's fiddly to put on and she cannot do it. Not sure where I stand if I let eBay sort it as messages back and forth to her  have done nothing as I refused to send her the go ahead and return postage. I feel she is being unreasonable as it's a brand new bracelet and it's not broken.

[redwick1]

If it is a returns request that she has opened then you are entitle to refuse as you have NO returns on your listing

A return is classed as a change of mind.

It may not suit your buyer and they can leave feedback so that is your choice

If it is a not as described dispute that she has opened then you have no option other than to accept the return

You send a pre paid label for the return and once you have it back then you refund in full

If you dont then ebay will force it and you will pay the fees and a defect and possibly bad feedback

[simbaragdoll]

She put it was unfit for purpose so I cannot refuse her request, it’s because she cannot fasten it

[redwick1]

If she has opened a My item is not as described dispute then you hare to accept it back.