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A buyer has not paid for an auction item which could have been sold to another . What can I do?
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11-10-2020 5:45 AM
A buyer has not paid for an item which could have been bought by another bidder and I have missed out on this sale. What can I do as buyers seem to get away with anything. I have been through the 'Report an issue' with these matters before without any joy. ?
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11-10-2020
5:49 AM
eBay charge their seller fee the second an item sells and not when the buyer pays you. They do not know no payment was received unless you tell them.
To inform them, open an unpaid item case in the Resolution Centre link at foot of most pages, 48 hours after a non payment. Close the case on day 5. Your seller fee is refunded, and you can relist the item if you wish.
The buyer gets a non payment strike on their account they are only allowed one. If they gain another they will not be able to buy from the majority of sellers on eBay for a full 12 months. So, very effective!
You have 32 days from point of sale to open this case
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