Item listed in error - refund fees

[mlamps1982]

Hi there. I recently listed an item in error based on a promotion which I realised I hadn't signed up to via the correct link on the ebay site. I also included a reserve price on this listing in error. I recognised this almost immediately and took the listing down before any one bid on the item or even looked at it. I've now been invoiced by ebay for the listing and the reserve. Is there a way of getting a refund for this? I'm essentially being charged £15 for an admin error which seems incredibly harsh. Many thanks for any advice. 

[john1297576 · Accepted solution]

No, there is no way, you could ask ebay but fees are charged the moment you list and I cannot see them making an exception for your error.

In fact you made two errors, you used an expensive reserve then, hen ignored the warning and accepted to LIST WITH DISPLAYED FEES. That means you agree to pay the fees shown.

[mlamps1982 · Accepted solution]

Thanks for pointing out my errors. Per above this is because the promotion implied no fees. Is there a customer services email / other contact point so I can pick this up with eBay directly? I can’t find one on the site.

[plpmr · Accepted solution]

even using the promotion you would have to pay a fee for the reserve.

[1902elder · Accepted solution]

You will be wasting your time contacting anyone at Ebay, you made the mistakes, I don't even know how it is possible to put on a reserve"in error", you have to physically insert the amount.